Customer Service officer (m/f)
B Medical Systems S.à.r.l.
il y a 6j
source :

B Medical Systems was founded in 1979 when Electrolux partnered with the World Health Organization to create a solution for the safe storage and transport of vaccines around the world.

Since that time, B Medical has become a global leader in vaccine cold chain. For over 35 years, we’ve been innovating and creating technologies that save lives across the globe.

In 2015, B Medical Systems has been acquired by Navis, a $5bn private equity fund. To support our continuous growth, we recruit a dynamic, business and performance-driven professional for the position of Customer Service officer (m / f) Key Responsibilities : Handle all activities to ensure effective delivery of service to all levels of external customers : In charge of price offers and tenders filing with all necessary legal documents and payment terms to customers Customer projects handling from offer to delivery in coordination with production, supply chain and after sales Customer projects related to services at final destinations (customs clearance, inland transport, installation, training) in collaboration with local service providers Communicate efficiently and on an ongoing basis with sales teams and customers Handling of letter of credits and bank guarantees Ensure that all existing contracts with agents are maintained up to date Support to the Chief Legal and Compliance Officer for the management of contract database compliance documentation and processes Your profile : Education Bachelor's Degree or equivalent industry experience strongly preferred Experience 2 years of experience in a customer support environment.

  • Skills Ability to collaborate effectively with different kind of stakeholders and different levels of the organisation Ability to communicate effectively with Management, Associates and customers;
  • written, verbal and listening Strong desire to exceed customer needs Ability to manage multiple tasks simultaneously Detail oriented, with a strong sense of urgency Ability to manage projects and guide local service providers Excellent organizational skills, ability to prioritize multiple tasks and requests Technical Knowledge German mandatory, English and / or French is an asset Proficient in MS office suite, ERP system What we offer you?

    A fast-growing company, An international environment ...

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