Service Desk Agent - European Institutions
CTG IT Solutions
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CTG IT Solutions is the CTG subsidiary exclusively dedicated to European Institutions.

In the frame of new contracts with prestigious European Institutions in Luxembourg, we are currently hiring Service Desk Agents to provide support to European Institutions' users.

YOUR MISSIONS - You provide end-user hardware and software support - You execute Install, Move, Add, Change, Disposal tasks and manage the IMACD lifecycles -

You take part in hardware reparation - You log, categorize, diagnose, prioritize and resolve incidents - You escalate incidents when necessary -

You ensure good communication throughout the incident resolution lifecycle - You handle in / out policy of service requests -

You intervene onsite at the user location YOUR PROFILE - You hold a Bachelor degree or an equivalent diploma in IT - You are recognized for your excellent communication skills , your customer orientation and your diplomacy -

You speak and write English and French (B2 level, according to CEFR) - You have a previous experience in a similar position and are familiar Windows 7 / 10 and MS Office OUR OFFER An attractive salary package with or without a company car 5 additional vacation days each year A dedicated training program with personal development plans Extra-

legal advantages (IT material, banks) Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...

If you like multicultural teams and want to join a company with open communication, then apply right now ! Please note that a criminal record will be asked for this position.

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