Service desk operator
INTRASOFT INTERNATIONAL
Luxembourg
il y a 5j
source : Moovijob

INTRASOFT International, a leading European IT solutions provider, is seeking a professional to cover the following opening : Service desk operator (m / f)Bruxelles and Luxembourg Job description :

  • Making an initial assessment of incidents, attempting to resolve
  • Recording and tracking incident and problem information in a ticketing system
  • Monitoring progress of incident resolution relative to the appropriate SLA
  • Managing the incident life-cycle, including closure and verification
  • Participate in reconfiguration and installation of PC environment
  • Follows standard service desk procedures & processes
  • Advises staff on appropriate action & maintain the ownership of the incident & ensures updates
  • Serves as liaison between staff and the technology department to resolve issues & redirect issues to the appropriate resources. Profile :
  • Experience in a similar job
  • Excellent knowledge of all-round IT (Office, hardware, Windows )
  • Experience with ticketing systems (Peregrine, HP Service Center )
  • Knowledge of / or experience in ITIL environment is big advantage
  • Fluent English and French
  • Capable of working in an international and multicultural environment
  • Team player and strong communication skills All applications will be treated as strictly confidential. >
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