At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online.
Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of our DNA.
We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers.
We do this every day by solving complex technical and business problems with ingenuity and simplicity.
Amazon's Customer Service (CS) department is seeking an experienced Business Analyst to join the TR customer services team and concentrate on process defects specifically concessions.
The role will be responsible for providing analysis and deep dives to support the TR Customer Service team in driving process improvements.
The ideal candidate will be comfortable in a fast-paced, multi-tasked environment; will be technically savvy; and be a creative and analytical problem solver with an obsession for excellent Customer Service.
As a Business Analyst, you will work with the operational leadership team to translate the department’s strategy into specific roadmaps, identify key performance indicators, scope and deliver metrics for measuring progress and become established as the subject matter expert.
You will ensure that the strategy is adapted and modified to be measurable in terms of customer outcomes. As you operate within a complex space, you will develop and implement standards, processes, models and technology needed to reduce customer effort and develop and produce reporting and analysis that enable customer service leaders to take action on your recommendations.
Overall Responsibilities Include :
Lead the preparation of presentations to senior management.
hoc data analysis in support of projects and initiatives.
Degree in mathematics, statistics, economics, computer science, engineering or other related fields