IT Service Desk Officer – CDD – until 28
Nomura Bank (Luxembourg) S.A.
33 rue de Gasperich - Building A, L-5826 Hesperange, Luxembourg
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Job Description

The IT Support department monitors the bank IT infrastructures, supports and manages the bank’s applications. It offers an efficient support to Internal Clients for all IT systems used within the Bank.

To strengthen the Help Desk team, we are looking for a Service Desk Officer until end of February 2021.

Your main tasks will be to :

  • Be responsible for the daily operations on our systems
  • Windows platform (MS-Windows, MS-Office)
  • SWIFT System (Alliance)
  • Web banking applications
  • Support other in-house applications
  • Perform help desk function level 1 and 2 (depending on applications)
  • Filter calls for 2nd and 3rd line support (on call)
  • Support users on Office tools, NBL in-house developed applications and all kind of electronics including equipment in the meeting rooms
  • Log tickets in a tool
  • Maintain a centralized knowledge database
  • Ensure the effectiveness and efficiency of Incident Management Process
  • Report information to the Management, evaluate new KPIs to improve the process
  • Please be aware that in accordance with the law of July 23, 2016, the selected candidate will be requested to provide a criminal record (section 3)

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