Client Support & Operations Officer
As an established market infrastructure player, Fundsquare S.A. provides services to support and standardized cross-border distribution of investment funds.
Fundsquare’s main objective is to foster relationships between professional investors and funds. In that context, the Regulatory Service Unit is delivering and managing state-of-the-art mutualized solutions.
In order to strengthen our team, we are looking to recruit a :
Client Support & Operations Officer (M / F)
Regulatory Service Unit
An experienced client support & operations officer with a minimum of 5 years of experience, in the client 1st level of support, focusing on client onboarding, client issue resolution and coordination with several levels of support.
Have experience in regulatory fund distribution, in Primis with Luxembourg and EU Regulators.
Have a client facing role, being the first point of contact for all requests; being able to understand client’s need and organize internally all required tasks.
Key Tasks and Responsibilities :
As member of the RS Unit, the Client Support & Operations Officer, responsibilities include :
Guiding and monitoring client, across all steps of set up and onboarding activities.
Ensuring 1st level of operational support and coordinate and follow-up requests towards 2nd or 3rd support levels.
Client communication (phone and or email) and training when required.
Reporting documentation such as FAQ and Wikis.
Create (update) internal procedure if required.
The evolution of the Fundsquare solutions with the definition and validation new solution features.
Contributing to the end-user acceptance and change management activities.
Required Skills and Competencies :
A real desire to help people, excellent verbal and written communication skills are essential.
Positive and optimistic approach to problem solving with the ability to translate technical issues into business terms.
Ability to set priorities, able to work under stress, multi-tasking.
Excellent listening, questioning and analytical skills.
Proficient in the use of Microsoft Office (Word, Excel, PowerPoint, Access).
Experience in testing (Functional Testing, Customer Acceptance testing).
Team player, motivated, result oriented and operational mindset.
Fluent English and French is mandatory, any additional language considered as an asset.
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