Outsourcing Officer (f/m/d)
Clearstream Banking Luxembourg
Luxembourg, L, LU
il y a 6j

Field of activity

The Outsourcing unit supports the business segments in their duties with regards to services and processes outsourced by Clearstream entities and secures a harmonized first line of defence approach across the different business owners within the area of its responsibility.

This includes the set-up of standards with respect to contractual service formulations and KPIs. The first line of defence control and monitoring function covers as well the adequate and bundled reports to the Executive Management and the control functions, including the Outsourcing Coordinator, Risk Management and Internal Audit.

Your main responsibilities will cover will be the support of the business owners in outsourced services / processes, and the coordination activities around internal and external audit findings of the entities in scope.

You will assume responsibility for the inventory of such audit findings, track their timely closure and support their owners with your good understanding of business processes and applicable regulation.

Tasks / responsibilities

  • Support the definition and documentation of measurable performance indicators
  • Review and validate performance reports and prepare their presentation to the respective boards
  • Support outsourcing coordinators in fulfilling the regular tasks
  • Establish and maintain adequate procedures and workflows
  • Interact closely with the relevant Clearstream segments, Group Regulatory Outsourcing Management, Internal Audit and Compliance
  • Provide a pro-active contribution to ensure team targets and objectives are being achieved within required deadlines
  • Assist in project work where required
  • Qualifications / required skills

  • University degree in economics, financial or business management
  • Experience in process and / or outsourcing management
  • Excellent understanding of post-trade business as well as Clearstreams business model and processes
  • Good understanding of applicable banking regulation is an asset
  • Analytical skills, critical mind set and ability to solve complex problems
  • Good communication skills and ability / willingness to build network
  • Fluent written and oral English language skills. Knowledge of an additional language (e.g. German / French) would be seen as an advantage
  • General office productivity tools proficiency expected (Excel, PowerPoint, Word)
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