Production Support Analyst
Luxembourg, LU
il y a 1j
source : Monster

Are you a Production Support Analyst? Then this would be a great opportunity for you to join an international and multicultural company like Synechron.

We are a global consulting and technology organization providing innovative solutions to the financial services industry.

In order to pursue our growth in Luxembourg, we are looking for a new talent :

Production Support Analyst What would be your mission? Your mission would consist of L1 / L2 application support, day to day end users’ problems tracking,analysis, follow up and resolution, as well as constant improvement of day to day activities in reducing risks, improving efficiency and ensuring production stability. What would be your tasks?

  • Functional and technical application support
  • Managing level 1&2 incidents, problems, and requests
  • Leading investigations to resolve incidents and problems independently
  • Monitors systems, applications, processes, and alerts using various monitoring tools
  • Managing communication to clients during crisis period (major incidents / burning points)
  • Impact analysis of major releases prior to the installation on production
  • Ensure support during infrastructure releases during weekend when required
  • Provide support documentation share it with the team and keep operational documentation up to date
  • Escalate recurrent problem to the hierarchy in case of identified risks
  • What kind of profile are we looking for?

  • University degree or equivalent in a computer-based discipline
  • Strong knowledge of production processes and tools, ITIL process (incident, request, release, problem management), Solaris, Unix / Linux RHEL and Windows Operating Systems
  • Knowledge of Database Administration (Oracle / Sybase / MS-SQL), as well as Shell, Java / J2EE
  • Knowledge of Middleware administration (WebLogic / WebSphere / Tomcat / Apache) would be an advantage
  • Knowledge of Jenkins, XL Deploy, Talend, as well as relevant administration, deployment and testing experience of Web Applications would be advantages
  • Familiarity with Agile methodologies
  • Team player with good communication skills and a self-starter with minimum support
  • Excellent written and spoken English and French
  • Why join Synechron? We are always looking for new talents, ready to immerse themselves in challenging projects with continuous learning opportunities.

    We are offering you : - A specialization in Finance : we can assist you in planning your career and offer all the necessary training and opportunities for development.

    IT, Finance, coaching, personal development).- We customize your training to fit your career path!- An international presence : we encourage your mobility projects within our subsidiaries.

  • Careful selection and support of our consultants : we engage in duration.- A true spirit of conviviality in a dynamic and collaborative environment punctuated by regular events.
  • An attractive salary package including a fixed and variable compensation as well as extra-legal advantages.
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