Greenfield is very happy to work with a fast-growing tech company with offices in Luxembourg. They are looking for a Head of Customer Success to further strengthen their Customer Success team’s French Market and contribute to the success of the company.
The team will be of + / -10 persons. This is a fantastic opportunity to join a rapidly-growing company that has successfully moved from start-
up to high growth on a European level and beyond, with many opportunities for learning and development. Your responsibilities : Deliver on team targets and on individual targets, working towards KPIs Support team members in the set-
up and execution of their account plans on their key accounts Identify and prioritize opportunities, up-sell and expand portfolio of accounts by proactively monitoring your client s evolving business models, reviewing client’s needs and offering adapted solutions, hold regular QBRs Organise adequate trainings and set soft targets for team members Ensure adequate distribution of client portfolios across team members Provide support to Sales, Product and Partner department and Marketing as required Contribute to CSM operating processes and methodologies Develop business objectives and action plans in cooperation with your clients, then execute them Liaise with own clients on the initial on-
boarding Nurture the relationship with your clients in order to surpass their expectations and establish long term relationships Network and attend relevant conferences and trade shows Your profile : You have at least 5 years of experience in the media monitoring industry, in a communication / PR agency, or a marketing / communications technology company Proven success in leading and developing teams You have gained experience in a business development, sales or customer success role You have excellent written and verbal communication skills, presenting to large and small audiences You have a university degree or an equivalent qualification You are fluent in English and French You have a ''can do'' mentality Willingness to travel You know how to demonstrate ability to coach and develop team members, identify their strengths and put them to good use What they offer : Permanent contract in an international open-
minded environment. Very equal opportunity (age, gender, culture etc.) Environment that has combination of fun and excellence On top of the salary they offer meal vouchers This company offers the possibility of learning and growing If you are interested in this position or would like to discuss other roles that we are currently recruiting for, please forward your CV in English to Alan Chbeir by applying at applications greenfield.
lu. Greenfield is a Luxembourg recruitment agency specializing in the Accounting & Controlling, Operational Finance & Banking, Legal and Human Resources sectors.
Offering superior results through its modular approach, Greenfield makes the recruitment process faster and easier. >