Incident Manager, Perfect Order Experience
Luxembourg, LU
il y a 1m

Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting.

We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our team is looking for an Arabic speaking Investigation Specialist to evaluate the trustworthiness of the seller, supplier, product, or buyer to identify and mitigate fraudulent activity in our marketplaces.

An ideal candidate will have the ability to :

  • Compile, organize, prepare, and maintain an assortment of records, reports, and information in an effective manner.
  • Communicate effectively with supervisors and other staff members.
  • Use independent judgement in routine and non-routine situations.
  • Handle required mathematical calculations.
  • Utilize and understand computer applications and techniques as necessary in the completion of daily assignments.
  • Plan, organize, and / or prioritize daily assignments and work activities.
  • Comprehend and apply policies and procedures.
  • Fluent in Arabic

    Experience in one or more of the following fields of work : national security, military, intelligence, law enforcement, criminology, foreign areas and language, and / or ecommerce.

    Ability to think critically.

    Demonstrated ability to use scientific rules and methods to solve problems.

    Ability to exercise judgment when policies are not well-defined.

    Familiarity with multiple analytic tools, databases, and techniques.

    Knowledge of multiple search engines and tools in conducting open-source searches.

    Ability to function effectively in a dynamic, fast-paced environment.

    1-3 years of experience in investigating fraud, abuse, cyber-crimes, or other relevant experience.

    Experience in preserving evidence integrity according to standard operating procedures or national standards.

    Knowledge about retail and social media ecosystems.

    Skill in assessing and / or estimating risk.

    Ability to understand objectives and effects.

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