As our Branch Manager you will coordinate and supervisor our operations in Luxembourg, be in close contact with our BeLux headquarters in Brussels and lead the business unit.
You will support Regional Managers in their respective business, foster a positive environment and ensure customer satisfaction and effecitient branch operation.
You have a hands-on approach and will be committed to the expansion and success of the business by implementing approved strategies that increase productivity and enable sales targets achievement.
You will be involved in the business planning in our different business lines in Luxembourg (New Installations, Maintenance, Modernizations, Doors & Access Systems).
You are also responsible for achieving the targets and executing the business development programs (both in sales and operations).
As Branch Manager, you will report to the Regional Director of South Belgium & Luxembourg.
Responsibilities and key activities
You will be the key KONE face to customers and other relevant stakeholders in Luxembourg
Assess local market conditions and identify current and prospective sales opportunities
Help all Business Lines and the Regional team to develop forecasts, financial objectives and business plans
Maintain good connections with other regional units and members of the Leadership Team of KONE Belgium & Luxembourg
Bring out the best of branch’s personnel by providing coaching, development and motivation
Responsible for the safety of employees at work
Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities (Lean Six Sigma approach)
Share knowledge with the regional team on effective practices, competitive intelligence, business opportunities and needs
Address customer and employee satisfaction issues promptly
Adhere to high ethical standards, and comply with all applicable laws in Luxembourg and ensure the branch is in full compliance with KONE business policies, processes and methods
Network to improve the presence and reputation of KONE in Luxembourg
Stay informed of competing markets and provide reports on market movement and penetration
Successful track record of developing and executing successful business strategies and plans
Proven ability to achieve tangible business results
Solid operational and commercial business experience
Understanding of business accounting principles and budget preparation
Prior experience in leading others in an international matrix organization
Experience of dealing with local authorities
Change management, financial & sales management and project management skills
Prior experience of min 8 years of business management in sales and / or operational management
At the minimum BSc. degree in Economics, Business or other relevant field completed
Fluency in English and French. German spoken is an asset