Sr. PM, Trustworthy Orders, Post Order Experience
Amazon
Luxembourg, LUX
il y a 2j

Job summary

Have you ever thought about what it takes to be called the #1 most trusted company for customers? What would you do to create a trusted marketplace where millions of buyers can shop and have a perfect order experience?

Amazon’s Perfect Order Experience team works to ensure that customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners.

Our team is constantly innovating on behalf of both buyers and sellers to solve business problems. We are looking for a policy manager to help us drive improvements in fulfillment, delivery, and customer service.

In the perfect post order experience space, our mission is to maintain a consistent buyer experience across all Amazon stores, regardless of seller or fulfillment channel, and take remedial actions so that we can delight them even in the presence of a defect.

Partnering with our worldwide program owners, you will launch, operate, localize, and expand Post Order Experience programs, policies, algorithms, and tools in Europe.

The successful candidate will have a track record working across multiple partner and stakeholder teams to prioritize, manage expectations, and drive improvements in a timely and efficient manner.

In addition, we are looking for a team member who can think big, dive deep, and invent & simplify.

Key job responsibilities

  • Work with our product, operations, and software teams to conceptualize, launch, operate, localize, and expand Post Order Experience programs in Europe.
  • Partner with Legal, PR, and Investigations to quickly handle and resolve critical and time-sensitive challenges.
  • Develop and maintain key relationships with internal and external stakeholders.
  • About the team

    We believe that customer trust is paramount to anything we do. We are Trustworthy Shopping Experience, a dynamic team in a fast-paced, ever-evolving space.

    To continue building customer trust we work with selling partners, brands, and customers to identify and prevent product abuse in areas such as copyright, trademark, counterfeit as well as illegal products.

    BASIC QUALIFICATIONS

  • Bachelor's Degree
  • 5+ years professional experience in program and / or product management that includes building and operating technology-based products
  • Experience communicating complex thoughts clearly and succinctly via phone and in person
  • Track record of using data analysis to solve complex problems and support business decisions
  • Business proficiency in speaking and writing English and in one of the following : French, German, Spanish, or Italian
  • PREFERRED QUALIFICATIONS

  • Experience working with large product catalogs, intellectual property, and product compliance
  • Experience with high-scale technology programs e. g., millions of customers, thousands of transactions per second, milliseconds of latency
  • Experience working with machine learning models and data science teams
  • Working knowledge of SQL
  • Experience working in a start-up environment
  • Master Degree
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