Job summary
Have you ever thought about what it takes to be called the #1 most trusted company for customers? What would you do to create a trusted marketplace where millions of buyers can shop and have a perfect order experience?
Amazon’s Perfect Order Experience team works to ensure that customers can buy with confidence on Amazon. We develop and implement technology innovations, programs, tools, and policies to protect the buying experience on Amazon while minimizing friction for our selling partners.
Our team is constantly innovating on behalf of both buyers and sellers to solve business problems. We are looking for a policy manager to help us drive improvements in fulfillment, delivery, and customer service.
In the perfect post order experience space, our mission is to maintain a consistent buyer experience across all Amazon stores, regardless of seller or fulfillment channel, and take remedial actions so that we can delight them even in the presence of a defect.
Partnering with our worldwide program owners, you will launch, operate, localize, and expand Post Order Experience programs, policies, algorithms, and tools in Europe.
The successful candidate will have a track record working across multiple partner and stakeholder teams to prioritize, manage expectations, and drive improvements in a timely and efficient manner.
In addition, we are looking for a team member who can think big, dive deep, and invent & simplify.
Key job responsibilities
About the team
We believe that customer trust is paramount to anything we do. We are Trustworthy Shopping Experience, a dynamic team in a fast-paced, ever-evolving space.
To continue building customer trust we work with selling partners, brands, and customers to identify and prevent product abuse in areas such as copyright, trademark, counterfeit as well as illegal products.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
