NSI - Senior Service Design Specialist
NSI
Luxembourg, Luxembourg
il y a 15j
source : ictjob.lu
  • We are looking for a Senior Service Design Specialist, fluent in English Your main responsibilities You will report directly to the COO and help him to create the service model;
  • Focus on ITIL Process Design : Incident (including Major Incident Management), Problem and Change ; Service Level Agreement and Service Design;
  • Build the service from scratch; Design and document the process; Build out the Service Flow via the client's new CRM system.

    Your profile You have at least 5 years of experience in a similar position Fluent in English.

    Knowledges in : Level Agreement Creation : SLA, OLA and KPI CRM system ITIL, ITSM Service Design You are dynamic and team spirit You have a good instinct of conviction The offer Freelance contract Dynamic and innovative environnement Challenging mission If you do not receive an answer within 20 days, you will have to consider that we will not proceed with your application.

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