Quality Assurance Supervisor
TMF Group
Luxembourg, Luxembourg
il y a 21j

Quality Assurance Supervisor

The main objective of this role is working together with management to achieve the objectives of quality, risk management and legal and regulatory compliance of the organization.

The Quality Assurance Supervisor monitors both internal and external developments and agrees a work-plan with the management.

She / he manages the department and liaises with the management and the rest of the organization to execute the work-plan as agreed with the management.

This position reports to the Head of Compliance.

The Quality Assurance objectives are achieved by :

  • Review and documenting processes within the organization, performing a risk assessment on these processes and identification / building in controls to mitigate these risks (internal control system)
  • Standardization of working methods to ensure the required level of quality of client servicing output (policies, procedures, manuals, including client servicing processes)
  • Running locally the Enterprise Risk Management system, in cooperation with Group
  • Running locally Business Continuity Management, in cooperation with Group
  • Ensuring legal and regulatory compliance (excluding KYC and AML matters which fall within the remit of the Legal / Compliance department
  • Preparation of the Risk and compliance KPI’s monitoring dashboard and follow up in terms of data quality and / or real backlogs
  • Monitoring of legal and regulatory developments, internal developments and feedback from various parties, providing staff updates, assessing their impact on the organization and suggesting recommended course of action to management
  • Running projects relating to legal and regulatory changes or ad-hoc projects as needed depending on the upcoming legislation or Group initiatives
  • Technical advice on accounting and reporting matters (incl. BCL, CSSF and FATCA and CRS reporting) and related legal and regulatory matters except AML-KYC
  • Internal trainings - cooperation with the HR department on the training plan, actively contribute by providing and / or reviewing trainings on procedures, technical matters and new developments, cooperate with external providers in preparation (tailor making) of internal trainings
  • Maintain a hard-copy library and the QA Intranet page
  • Your profile :

  • Relevant experience in Quality Assurance
  • Strong knowledge about ISAE 3402 and ISO 27001 certification
  • Management skills as well as strong interpersonal skills
  • Working at TMF Group offers

  • Excellent working conditions : good work-life balance, salary indication above market level.
  • Learning opportunities : you will work with highly experienced colleagues who are ready to share their knowledge, and will receive the opportunity to work on diverse and complex client requests.
  • You will also be able to apply for and be supported for training.

  • Value-driven work environment : you can expect integrity and respect from all your colleagues and your leadership team.
  • Teamwork : an environment where we learn from our mistakes and work together to improve our processes continuously. A no-
  • blame culture where teamwork is important valued and lived daily.

  • Ambition : we are a growing company in which we constantly look for the next opportunity and where all ideas are welcome.
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