Data Center Engineer (H / F)
Proximus Luxembourg, which comes from the merger of Telindus and Tango, is a subsidiary of the Proximus Group, the leading provider of telephony, Internet, TV and ICT services in Belgium.
It participates in the development of telecommunication infrastructures and ICT services in Luxembourg. It also supports Luxembourg start-ups through its investment in the Digital Tech Fund and its participation in Luxembourg House of Financial Technologies.
Created in January 2019, Proximus Luxembourg SA brings together the Tango and Telindus brands under one umbrella and employs 650 people.
Both brands operate jointly to meet all the telecommunications needs of Luxembourg's residential and business customers.
Tango offers fixed and mobile telephony, Internet and television services to residential customers and small businesses with less than 10 employees, while Telindus provides ICT and fixed and mobile telecommunication services to medium-sized and large companies as well as public administrations.
Task Description :
You will work closely with the Data Center Manager, Operations teams, Facilities Engineers, Sales Organization, Partner Sites, and Customers / Clients in support of the day-to-day operations of our datacenters.
You will be responsible for the support of daily customer requirements involving the physical installation of cabinets, cages, cables, shelving, cable management, PDU’s, telecom equipment, modems ISDN, DSL, switches, routers, servers, storage enclosures etc.
Ensure customer expectation is met, service intervals achieved, and overall site operations are conducted.
Your Responsibilities :
Assist on projects involving the physical installation of cabinets, cages, cables, shelving, cable management, PDU’s, telecom equipment, modems ISDN, DSL, switches, routers, servers, storage enclosures etc.
Work with various internal / external groups (such as telecommunication service providers, equipment vendors, Site Managers, customers and Proximus internal departments
Maintain safe, orderly, organized and clean Data Centre working environments
Supervise and service electrical systems
Manage physical accesses and provide escort services
Install, extract, and relocate servers, storage, network, and telecommunications hardware and cabling in Data Centre Facilities.
Plan and perform move / add / change requests.
Install troubleshoot and document cabling systems, RJ45, fibre, media conversion systems etc.
Assist Systems Engineers and Administrators in troubleshooting component, connectivity,
and device failures
Document change activities and maintain information in Asset & Configuration management systems.
Provide remote hands services for customers as required including reboots, testing / trouble shooting, cabling
Maintain and as needed, order and restock supply inventories in a timely manner
Assist teams with data gathering and assembly for reports, using data centre applications
Your Profile :
Two years of experience in Data Centre Operations or related field required
Work involves frequent travel between data centre sites.
Customer service oriented individual.
Demonstrate high level social skills with the ability to work individually or in a team environment.
Strong organizational skills and attention to detail. Good interpersonal skills and communication.
Knowledge in computer assisted drawing, AutoCAD / Visio
Familiar with set of practices for IT service management, ITIL
Using standard solutions in the area of project management
Languages : English & French are essential. Knowledge German & Luxembourgish are asset to relationships customers
Strong organizational skills and attention to detail. Good interpersonal skills and communication
Our Offer :
A professional and stimulating working environment in the telecommunications sector. Various career opportunities within the Proximus Group on a national and International level, high-quality training and a rich and acknowledged expertise.
We also offer you an attractive remuneration with many fringe benefits.