Helpdesk and System support (M/F)
atHome Group
Luxembourg
il y a 7j

Key responsibilities include : Helpdesk support : · Ensure maximum uptime of all office related IT assets · Provide functional support and assistance to the internal users · Optimise the budget allocated in order to achieve the best performance · Management of stock, material in maintenance, inventory management for invoicing · Maintain and operate the required tools to streamline internal IT operations · Perform technological R&D to give the company the best possible technical solutions in terms of efficiency, ease of use and maintenance, and cost · Clearly communicate processes and tools to be applied to end-

users and other support engineers · Collaborate with key IT roles in order to leverage available skills and time in the best possible way System support : · Handle creation and management of accounts and mailboxes in a Microsoft Office 365 environment · Manage access to server infrastructure, with remote support from our team in Italy · Ensure the maintenance of the internal network infrastructure (wifi, internal Windows servers, etc.

Technics : · You have a good knowledge of Windows, Mac, Linux, Networks environments · You master these tools and IT technologies : -

Windows and Mac operating systems - Office 365 suite administration (including Microsoft Teams) - Windows server - LDAP, Active Directory -

VPN systems - Network infrastructure devices (LAN / WAN accelerators, VPN endpoints, VoIP systems) - Antivirus and general security related solutions (firewalls, group policies, ) -

Backup software and hardware Your profile : · You are fluent in French and have a good command of English · You have at least 3 years of experience within a similar position · You are autonomous and proactive · You have a sens of rigor and prioritization and general problem solving skills · You are able to work in an agile environment and to think creatively Position located in Luxembourg-city.

Are you passionate and involved in your work ? Do you want to integrate an innovative, pleasant and dynamic team ? Do you want to participate in our adventure and progress in a motivating environment ? Join us !

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