In Seller Services, our vision is to offer customers the broadest relevant selection, the best shopping experience, competitive prices, and help Sellers sell globally with a smooth and fair experience.
The Amazon Seller Services business offers e-commerce programs and technologies to individuals and businesses and enables them to sell their products via Amazon and reach tens of millions of potential customers.
Over 2MM Sellers list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazon’s ecosystem to deliver on our vision of offering the earth’s largest selection and lowest prices.
Seller fulfilled prime (SFP) was launched in 2015 in the US, UK and DE with the goal of connecting sellers directly with customers under the Prime experience.
Our goal is to grow Prime selection and match the Prime experience bar including i) identical Prime badging, ii) free next-
day / two-day delivery, iii) customer service by Amazon, iv) Amazon-like returns experience and v) Amazon- like delivery estimate accuracy.
SFP is a top priority high profile channel for our EU Consumer Business and is our flagship programme to narrow the gap between the Amazon Fulfillment Network and the Merchant Fulfilled Network customer experience.
This is a very exciting time to join the business on top of an already successful base as we plan to double the business size each year.
To support this rapid growth, we are hiring a Senior PM to lead all aspects of our EU-wide seller experience (SX) and customer experience (CX) for the business.
This person will be responsible for architecting and implementing at large scale a roadmap of significant product, technology, and operational initiatives to drive step changes in the seller experience.
This person will also own directly seller insights, seller support operational performance, and customer returns for the EU SFP and broader MFN business.
On the consumer side (CX) this person will be responsible for the end-to-end journey our customers experience while shopping with the programme and be accountable for closing the gap with the AFN (Amazon Fulfilment Network) customer experience and post order customer service performance.
This will be a pivotal role for the growth and success of this high-profile EU business, and while an IC the ideal candidate would need to influence many other cross-
functional teams and resources. You will work closely with the EU SFP leadership, EU SFP country leaders, WW product and technology teams, and EU 3P Directors / VPs.
This role is based in our European headquarters in Luxembourg but will require travel around Europe.
out, delivery experience and post order customer service
offs and evaluate new opportunities.