Snr Manager, Driver Training
Amazon
Luxembourg, Luxembourg
il y a 6j
source : Wizbii

DESCRIPTION

Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online.

The goal of Amazon Logistics is to build a world class last mile operation. Amazon Logistics aims to exceed the expectations of our customers by ensuring that orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible.

The Snr Manager for Driver Training is responsible for the delivery of driver training throughout Europe for AMZL. This role can be based in any of the corporate offices in London, Munich, Luxembourg, Milan, Paris or Madrid.

Safety-on-Road is our no.1 principal for driver training. The aim of this program is to guide drivers to safely deliver packages to our customers on-

time. You will partner with the WW Learning team to ensure the driver training content meets the requirements of each EU country where AMZL operates, determining current and future skill needs.

You will work closely with the Delivery Service Provider (DSP) support teams, working backwards from business requirements to ensure training delivery can scale to meet the fast paced needs of the business.

You will invent new slick distribution methods of training, and work to create and deliver re-training for drivers when required.

Key Responsibilities :

  • Have a detailed understanding of training requirements for all drivers across the various driver programs in operation.
  • Work closely with customers to craft training programs that will lead to higher driver competence and operations delivery.
  • Work closely with WW Learning team, WW Standards team, EU Safety team, Delivery Service Providers, Deliver Station teams and Last-
  • Mile tech teams to ensure training is aligned with workflows for drivers.

  • Coordinate with Delivery Experience teams in each country to ensure corrective actions for common errors are incorporated into coaching programs
  • Build metrics / reporting / analytics and an audit program to measure the effectiveness of training.
  • Develop new, innovative distribution methods for training drivers & create methods to train drivers in many different languages
  • Create training delivery methods for drivers for new launch stations and Exchange Points that are far from the mother station
  • Ensure Driver Trainers and well trained and training modules are delivered as planned.
  • This is a 'sleeves rolled up' role when you will be setting the direction for training delivery, ensuring that it is executed to plan.

    It's also a great opportunity to combine your passion for business development, learning and technology.

    The ideal candidate will have outstanding communication skills and the ability to build strong relationships and influence key stakeholders.

    They will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced and dynamic business environment.

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