Junior Application Support Engineer
ALTER DOMUS
Luxembourg, LU
il y a 6j

JOB DESCRIPTION :

As a Junior Application Support Engineer, you will :

  • Analyse and resolve issues, perform monitoring, tuning and optimization of in-house IT applications as well as third party software while ensuring maximum availability and service to customers;
  • Organize automated deployment and troubleshooting of various client applications;
  • Under minimal supervision, perform various duties required for the daily support of all assigned production applications and supporting systems;
  • Logically work through problems to determine their cause and how they can be resolved within incident report;
  • Exchange with business, either over the telephone or by email, to help them about issues or requests and to solicit feedbacks to assess whether their requirements are met;
  • Provide second line support and expertise / training to the first line support;
  • Avoid issues repetition and organize handovers to 1st and 2nd Level support external teams, by writing knowledge articles and procedures.
  • YOUR PROFILE :

  • Should have at least 2 years of experience in IT Application Support;
  • Experience supporting Microsoft technologies would be considered an asset (MSSQL, IIS, );
  • Experience in SAP ; SuccesFactor, Concur, SalesForce would be considered an asset;
  • Excellent written and oral communication skills with ability to communicate effectively with both technical and non-technical people;
  • Fluent English;
  • You have a customer oriented attitude;
  • Strong problem solving skills both analytical and logical thinking;
  • You have strong collaboration skills with the ability to work well independently as well as in a team dynamic across multiple functional organizations;
  • Experience in and knowledge of the financial business is an advantage.
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