Network Engineer L1
dimension data
Capellen, Luxembourg
il y a 4j

Looking for the next step in your career? Enjoy a challenge? Do you have an ambition for innovation? Want to make a difference?

If you join our growing global team, you’ll be working for an industry leader with offices across five continents, in over 47 countries and more than 28 000 employees.

You will work with some of the leading world brands across the Fortune 100 and Fortune 500 companies who are all relying on Dimension Data to help them use the power of technology to achieve their ambition in this digital era.

You’ll be part of a team who’s passionate about making a difference to the way technology shapes how we live and work whether it’s protecting the rhino, connecting the G20 Summit, or revolutionising cycling, giving you the opportunity to do great things.

You’ll be joining a Global Top Employer, recognised for investing in talent because people are at the heart of our success.

You provide the skills, passion and ideas, and we’ll provide the platform to realise your ambitions.Great talent. Great teams.

Great work. Great opportunities.

Want to be part of our team?

Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions.

Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution.

Provides feedback based on client experiences to product and professional services teams for product and process improvements.

May work directly with clients on-site or provide installation support remotely.

What you'll be doing

The Network Engineer is proactive in identifying, investigating and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

His / her primary objective is to ensure zero missed service level agreement conditions.

  • Ensure that assigned IT Infrastructure at the client site is configured, installed, tested and operational. Perform necessary checks, apply monitoring tools and respond to alerts.
  • Identify problems and errors prior to or when they occur and log all such incidents in a timely manner with the required level of detail.
  • Be a part of IT Network projects and operating on infrastructures : leveraging tools and processes to better resolve any IT incidents.
  • Produce breach and other reports to identify failures and short comings.
  • Focus on second line support for low complexity incidents.
  • Proactively offer improvements of operations in order to better meet the SLA standards

  • Higher degree in IT or Computer Science.
  • A first relevant experience in the field
  • Knowledge or experience of IT Networks :
  • Installing, Configuration, Routing and Switching
  • A keen interest in Infrastructure
  • Knowledge and certifications in Cisco SDA and Cisco ASA are considered an asset
  • Knowledge of Cloud systems (AWS, Azure) is also an asset
  • You demonstrate : problem analysis and solution formulation skills.learning and service orientation.excellent attention to detail.
  • ability to adapt, to change and to think innovatively.good verbal and written communication ability.good planning and time management

  • Languages : English is mandatory.French and German are an asset
  • Any other certifications (CCNA, CCNP) are considered an asset
  • What would make you a good fit for this role?

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