Department Manager - Service Delivery TP
SIX Payment Services
Contern , Luxembourg
vor 4 Tg.

Department Manager - Service Delivery TP (m / f / d)

Apply Now Publish Date Apr. 26, 2022 Location Zurich Switzerland, Vienna Austria, Poland, Brussels Belgium, Estonia, Stockholm Sweden, Riga Latvia, Lyon France, Krakow (City) Poland, Istanbul Turkey, Paris France, Frankfurt am Main Germany, Tampere Finland, Kuhankoski Finland, Finland, Groningen Netherlands, Lisbon Portugal, Zagreb Croatia, Hanover Germany, Budapest Hungary, Basel Switzerland, Amsterdam Netherlands, Aachen Germany, Münsbach Luxembourg, Leudelange Luxembourg, Contern Luxembourg, London United Kingdom, Milan Italy, Lithuania, Taastrup Denmark, Prague Czechia, Athens Greece Company WorldLine

Worldline wants to do its best to help Ukrainian talents forced to flee their country. With our Fast Track hiring process, immigration support, and mental health services, we are reaching out to you and look forward to welcoming new, talented colleagues to Worldline.

Your Day-to-day Responsibilities Include

Operationally manage teams

Act as HR manager for the teams, including tasks like hiring, people development, target setting, performance reviews, coaching

Accountable and responsible for delivering the services, that have been agreed with the customers, and are assigned to the team as owner’, all in strong collaboration with other teams in- and outside the department

Manage the resource capacity within the team

Define the strategy for the local Authorization and Switching applications, in line with global strategy

Manage budget, forecast and full P&L for the service belonging to your perimeter

Participate in pre-sales, business development, solution, and product strategy in collaboration with the global teams

Follow up on customer and supplier contracts

Manage in close collaboration with Customer Delivery and Operational teams the management of services toward the customers (changes, requests, incident, problems)

Establish a very strong collaboration with Software Factory teams for all the developments related to the Front Office product

Establish a strong collaboration with domain / solution architects, analysts, product management and operations people across division / department and country boundaries

Report on weekly bases status of team and projects to the Department Manager

Skills We Can’t Do Without

University degree (master / bachelor) in computer science or engineering

10 years of work experience in IT services and / or software development, preferably in the area of electronic payments

5 years of experience as Team or Department manager and people management

Structured and organized, with good interpersonal & leadership skills

Ability to develop a strategic vision

Ability to work in dynamic situations, short timelines and with strict deadlines

Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities

Autonomous, proactive and customer oriented mind-set

Ability to work in an international environment and with matrix organization

Strong team player able to interact closely with, both internal and external clients; external suppliers and colleagues in a multicultural environment

Good communication skills, both oral and written

Very good knowledge of English is mandatory, both spoken and written

Strong understanding of governance processes like finance, compliance, audit and risk management

Skills We’d Like

Knowledge of electronic payment services, mainly in Acceptance / Acquiring and Issuing domains would be a strong asset

Knowledge on DevOps practices

Knowledge on Cloud solutions would be an asset

An enthusiastic team player who shares knowledge but also able to work independently

Curious by nature and interested in technology for you, it’s natural to keep up with the newest trends

Apply Now

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