ROLE DESCRIPTION SUMMARY

The position is directly responsible for the management, operations and development of applications and IT infrastructure solutions within SES (the group) and affiliated companies, as well as for IT project support within the organization and customer related projects with a focus on applications dedicated to the Digital Workplace.

The incumbent will execute projects, support and maintenance within the Digital Workplace delivery field by ensuring timely task and project implementation.

This role will also be responsible for operationalization and ongoing support of Microsoft suite of applications, including product lifecycle management, monitoring and issue resolution.

PRIMARY RESPONSIBILITIES / KEY RESULTS AREAS

Development of new tools and processes to assist with automation, reporting and management of the services

Act as Second and Third level of escalation for Incidents

On Call / Primary Contact availability

Take ownership of resolving assigned tasks and problems

Build internal support documents to capture steps used for issue identification, resolution and support reference

Identify incident trends and drive to remediate larger and / or reoccurring issues

Perform technical research leading to solutions for system and software limitations

Coordinate troubleshooting regarding Microsoft Office 365, Intune, Power Platform and other Digital Workplace applications with other IT departments and / or Software Manufacturers and recommend ap-propriate solution

Create accurate, detailed technical procedures and installation instructions.

Install, configure, test and support application software, cloud environments and system management tools

Define and implement work packages to support and maintain the Business Applications system architecture (hardware installation, networks, software deployment, client rollout, )

Install, maintain, monitor and document operating systems, application software and system management tools

Implement continuous improvement and automation enablement of the IT on-premises and off-premises environments

Issue prioritization and escalation

Multi-level communication skills ability to speak to and troubleshoot with users of all levels

Take on responsibility for timely implementation for assigned projects and activities

Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers, network, security and other appropriate stakeholders to implement potential fixes or improve features or performance

Interact positively with IT and business stakeholders

Proactively ensure the highest levels of systems and infrastructure availability

Ensure that all systems selected or developed comply with prevailing IT Architectural Standards including but not limited to security standards and Information Security policies

Evaluate application opportunities and threats by new trends and developments in and outside of SES

Stay up to date with state-of-the-art concepts and technologies, and use this knowledge to analyse and maintain systems

COMPETENCIES

Excellent team player with the ability to effectively interact at all levels of the organisation

In-depth knowledge and / or hands-on experience with Microsoft Office 365

Good written and verbal communication skills

Openness for new technologies and readiness for change

Stress resistant and able to manage multiple tasks at the same time

Ability to work autonomously and effectively with others towards achieving common goals

Detail oriented with a proven ability to self-motivate and follow-through on tasks

Results oriented with a pragmatic approach

Ability to work in a rapidly changing environment under tight timelines

Willingness to integrate international teams and working environment

Ability to effectively interact with all organization stakeholders

Strong organisational skills and ability to prioritise, meet goals and provide results

Proven project management skills to take the lead on smaller change projects

High level of integrity and work ethic

Ability to work effectively under pressure without compromising professional standards

Excellent communication and presentation skills

Self-motivated and demonstrate doer mentality

Ability to clearly explain complex technical issues to non-technical people

QUALIFICATIONS & EXPERIENCE

Bachelor's degree in Computer Science, Engineering or Information Technology

Minimum three to five years of applicable professional experience

Sound technical understanding of the IT landscape and related technical skills as well as its business applications

Office 365 :

Azure ADAD Connect, ADFSMicrosoft TeamsExchange OnlineMS SharePoint online & OneDrive for BusinessMS Power BIMS o365 E5 Compliance and security features (Azure Information Protection, Cloud Security, DLP)Enterprise Mobility Management : MS Intune, MDM / MAMGeneral Windows landscape : MS Windows Servers, MS SQL, MS IIS

MS PowerShell & GraphAPI

Backup / Restore

Fluency in English, any other language is considered as an asset

Good to know

For more information on SES, click here.

SES is an Equal Opportunity Employer and welcomes diversity!

Apply HERE