Since 1994, Amazon has continuously innovated on behalf of customers in an on-going effort to fulfil its stated ambition of being earth’s most customer-centric company.
As part of Amazon Merchant Fulfilled Network (MFN) offering, our vision is to help Sellers sell with a smooth and fair experience and offer hundreds of millions of potential EU customers the best shopping experience with broadest relevant selection at competitive prices.
As part of our ongoing expansion and continuous improvement approach, Amazon Seller Services is hiring a talented professional to architect and implement improvements in European Post-Purchase Experience in our Marketplace division.
This product leader will develop and influence at large scale a roadmap of significant technology, operational initiatives, and program policies for merchant-fulfilled returns across the EU.
Our vision is to have a world-class post-order management strategy that is synonymous with Amazon’s customer convenience, while protecting the Selling partner experience.
In close collaboration with global stakeholders, she / he will define and execute the detailed plans to automate aftermarket services, launch new features, and drive step-change in adoption of those features to make returns convenient.
Additionally, this person will build mechanisms to reduce seller and customer contacts, through defect / effort elimination workstreams.
Our team is based in Amazon’s European HQ in Luxembourg.
Amazon is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success.