CRM Manager
Michael Page
Luxembourg, Luxembourg
il y a 6j

Description du poste

Key responsibilities include :

  • Use best practices on the market combined with the firm's needs to design and implement the components, user interface and processes while upgrading to Lightning.
  • Identify, prioritize, communicate and deliver business requirements and functionality
  • Manage expectations of the user community where conflicting priorities and requirements exist
  • Deliver or support delivery of training for new and existing users
  • Create and maintain training and guidance materials, including system implemented business rules.
  • Spend time with each team using the systems to increase own knowledge and understanding of ways of working.
  • Build and develop relationships across the user community to become the recognized expert in use of the systems.
  • Support other teams where necessary to implement and maintain larger scale developments (such as Datawharehouse).
  • Understand how data held in Salesforce.com is used to make strategic decisions and be able to communicate and embed this within the user community.
  • You have :

  • 5+ years of experience in managing customer relationship, stakeholders and their expectations.
  • 3+ years of experience in managing projects to successful completion.
  • Extensive experience in working with Salesforce.com including Lightning.
  • Strong communication, influencing and understanding skills which you can apply in a multi geographical and multi structure organization.
  • A strong attention to detail and you are business oriented.
  • Experience working with or in support of many different business units
  • Worked collaboratively with other teams and are a team player.
  • Experience working with or in support of many different business units
  • BA / BS degree
  • MBA or graduate degree in an analytical field valued
  • Contact : Nadia Bouzebra CRM Manager - Sales Force Expert De

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