Department : Client Relationship Team
Employment Type : Permanent Contract
We are looking for 10 Client Relationship Managers to create, nurture and develop long-term relationships with our clients throughout their entire life cycle.
Central to our Organization, the Client Relationship Managers are the link between the operation teams and the clients, working with different people in the organisation to ensure that customers are satisfied with all our services.
You are an excellent communicator, who is able to grasp customer needs quickly. If you have a background in customer services and an excellent knowledge of the Finance industry, we are keen to get you on board.
The Role & Key Responsibilities
You will have to develop a deep understanding of the clients’ strategy, goals and future demands, being responsible for maintaining existing client book and ensuring that the revenues of the client portfolio grow, both in volume and in profitability.
You will achieve this by ensuring a high standard of service delivery and identifying growth opportunities.
Relationship Management Building excellent long-term relationships with existing clients, maintaining regular exchange with them and advising them on how Apex can support their growth plans;
Answering clients’ questions in a solution oriented manner;Collecting regular feedback from clients and share it with the internal teams as appropriate;
Managing, monitoring and assuring client satisfaction;Collaborating with internal teams to address customers’ needs;
Revenue Grow Identifying cross selling opportunities with existing clients;Assuring Apex is and remains client’s preferred partner;
Client profitability Assessing and assuring client profitability;Assisting in cash collection;Monitoring scope of service;
Minimum a Degree in relevant field (financial services, business, economics, accounting);
Minimum 6 years’ managerial operational experience in either fund, banking or corporate;
Proven track record of meeting and exceeding targets;
Background in customer service is a plus;
Excellent communication and negotiation skills;
Team player and good sense of humour;
English and German language skills, French is an asset;
Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce).