Salesforce.com Administrator, Amazon Business EU
Amazon Business represents an incredible opportunity to address a vast new market segment and customer base and is an area of high interest for Amazon.
We are focused on building solutions to enable B2B customers to discover, research, and buy products and services from a vast selection, across multiple devices, marketplaces and regions, delivering everything they know and love about Amazon, for business.
Our B2B customers have different needs than the traditional Amazon customer and thus we have to reinvent everything from how we display our selection, price our products, and provide the right customer experience.
We are looking for a talented and experienced Salesforce.com Administrator to facilitate sales automation and enablement initiatives for our rapidly growing sales, account management, services and marketing teams.
This individual will be a member of a team that is responsible for maintaining the system / data and expand on Salesforce’s integration capabilities to provide scalable and maintainable solutions on the Force.com platform.
We are looking for a Salesforce.com Administrator to be part of the Amazon Business EU Sales Operations team. Focus is often on identifying the future needs and ensuring the business is operationally ready to support the Sales organisation as it grows and changes.
The candidate will collaborate and consult with key stakeholders in Sales, Professional Services, Partner & Alliances, Marketing and Finance to collaborate on key business initiatives and will be the main Point of Contact with the Global Sales Operations Admin Team.
The ideal candidate is a self-starter, detail oriented, organized, and able to work on multiple tasks simultaneously in a fast-paced environment
This role will play a key part in Amazon Business' Salesforce strategy and execution. You will :
Focus on strategic, tactical and technical initiatives involving Salesforce.com
Provide administration support of Salesforce.com including but not limited to managing customization of objects, fields, record types, page layouts and validations, and dashboards for daily, weekly, monthly performance and reporting at individual, team, manager, and enterprise levels
Proactively identify and implement operational and technical improvements and enhancements that drive sales productivity and improve customer experience
Handle multiple projects at once, be able to effectively prioritize initiatives, and effectively communicate with multiple stakeholders.
Manage Salesforce.com CRM including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issues.
Partner closely with Global Sales Operations on hands on configuration of all new and existing Salesforce.com features including user management, roles / profiles, permission sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules and flows
Execute data uploads (leads, accounts, contacts) and develop reports and dashboards to monitor data cleanliness and data quality across the salesforce.
com instance on a continued basis.
Drive SFDC enhancements or related apps deployments (ex : collaborative forecasting, lightning, mobile, Engage, auto-dialer)
Understanding customer, internal sales and account management team needs and translating them into robust business requirements for configuration and development in Salesforce CRM
Roadmap development and prioritization in partnership with the Global Sales Operations team and business stakeholders
Participate in change management process. Drive communication efforts across relevant stakeholders.
Provide New Hire training support (content, F2F training, online module, etc) in collaboration with Learning & Development team
3+ years Salesforce.com Admin experience and configuration of 100+ users
Certified Salesforce.com Salesforce Administrator (ADM-201) or other equivalent qualification
Experience using Salesforce data tools (eg. Data Loader etc.)
Experience with Lightning Reports and Dashboards creation, Process Automation, Security configuration.
Solid understanding of and detailed experience working with enterprise level Salesforce.com instance.
In-depth understanding of the capabilities and constraints of the Salesforce.com CRM application coupled with good understanding of standard business processes (Sales, Marketing, Operations, etc.)
Strong business analysis and functional understanding, including requirements gathering, creating / deploying solutions to end users.