CTG IT Solutions is an IT Services Company dedicated to European Institutions. We are currently hiring a Service Desk Operator, to join our multicultural team of a European Institutions in Luxembourg.
You are the first line user liaison : you receive calls and emails from all the client’s users
You log, categorise, prioritise, diagnose, resolve, close and escalate incidents
You have incident ownership and communication throughout the lifecycle of the incident
You intervene onsite at the user location or temporary location
You provide dedicated support on hardware and software by answering to incoming calls and email queries
You hold a Baccalaureate diploma and at least 1 year of experience in a similar position
You are able to speak and write fluently at least English, French or / and German, to communicate easily with all client’s users
You are familiar with ticketing tools
You are ITIL V4 Foundation Certified
You are a team player who likes to work in an international environment
You demonstrate analytical and problem-solving abilities
You like to pay attention to details and you are customer focused
You hold a valid work permit for Luxembourg
An attractive salary package with or without a company car
5 additional vacation days each year
A dedicated training program with personal development plans
Extra-legal advantages (IT material, banks, ...)
Regular events with the CTG team : learning lunchs, team buildings, fun events, Xmas, Marathons, ...
If you like multicultural teams and want to join a company with open communication, then apply right now
Please note that a criminal record will be asked for this position.