Cloud Solution Architect Lead - Infra
Microsoft
Luxembourg, Luxembourg,
il y a 5j

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else.

This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking a Cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about.

We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas because we are better together.

We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation.

Together we make a difference.

To learn more about Microsoft’s mission, please visit :

Check out all of our products at : Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services.

To this end, Microsoft brought together it best technical resources and product experts into the Customer Success Organization (CSU), that works very closely with our customers, partners, and our product teams to enable our customers successfully adopt Microsoft Cloud solution and services.

The Customer Success Unit is responsible for turning plans and ambitions into reality to help our customers realize their digital transformation value, covering the entirety of the Microsoft Cloud, be it Infrastructure, Applications, or Data & AI.

The Western Europe Customer Success Unit is now opening the Infrastructure lead position. We are looking for a talented and experienced individual to lead our country CSA (Cloud Solution Architect) teams and drive usage growth of Azure platforms.

Responsibilities

The Western Europe Area CSA (Cloud Solution Architect) Leader role will own Area level customer success plan and execution for Infrastructure and prioritize Area level big bets and related investments.

This is an exciting leadership role that will fuel customer success, retention, growth, renewal and advocacy by working with the country CSU teams to :

  • Exceed consumption of Azure balancing attainment of investment budget.
  • Hire, develop, support, coach and enable CSAs to ensure effective delivery against goals.
  • Foster exceptional cross-team collaboration and communication. Partner with all required Microsoft stakeholders in the subsidiary and at Area / corp level to drive CSA role clarity and effective cross-team collaboration.
  • Voice the customer within Microsoft, representing the customers interests, generate insights and removing obstacles.
  • Drive operational excellence, including timely consumption opportunity management and high-quality reporting and insights.
  • Identify and document consumption best practices and customer references to further grow the success of the CSA program.
  • Your Key Responsibilities as an Area Leader will include :

  • Driving RoB with subs to support business rhythm, consumption pipeline development etc.
  • Being the Role Model for the country CSA community to infuse the culture of Transforming while Delivering .
  • Enabling countries to execute in line with strategy while aligning the countries around a coherent area execution framework.
  • Generating clarity to the CSA community regarding their roles and responsibilities as well as their relations with the rest of the CSU organization and the rest of the functions in the field and in Corp.
  • Sponsorship for and direct involvement with selected key accounts.
  • Aligning activities with other WE functions (Sales, Marketing, etc.) for countries to work most effectively.
  • Building and nurturing the CSA community - extracting insights and sharing across the area and with Corp, key learning from successes as well as failures (good partner connections, industry solutions that can be replicated, etc.
  • and driving consumption culture in WE.

  • Coaching and supporting the CSA Manager Community into promoting the continuous growth of CSAs from a learning and career development perspective.
  • Qualifications

  • 5+ years of experience in People Management.
  • 10+ years of experience in building or consulting for complex systems, ideally a strong architecture or engineering background.
  • An experience in designing migration plans of services and apps to the Cloud is a big plus.
  • 5+ years of experience in driving Change Management & effective Adoption within key technologies.
  • Proven ability to map the customer’s business process to product capability.
  • Strong technical understanding of Secure Productive Enterprise workloads.
  • Top-notch executive engagement and communication skills.
  • Additional Details

    This is a Western Europe Role and can be based in any European Country, ideally close to a large Airport.

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