Our client is looking for an Helpdesk ENG-FR-All.
In this position you will report into the Infrastructure Service Lead.
The overall purpose of this job is to provide internal support for employees and contractors and to ensure the day-to-day first level support of the IT systems monitoring, reporting and troubleshooting.
Your day to day task and responsibilities will be Act as the first point of contact and ensure proper technical support for internal users Ensure the proper maintenance of the systems Handle Tier 1 help desk escalations through tickets or telephone Follow up on outstanding requests and ensure timely resolution Create accounts and configure Hardware as part of on-boarding process Provide support for IT related projects Ensure effective support for audio and video equipment in conference rooms Monitor and manage internal assets to ensure accurate inventory records Other duties may be added and / or assigned as needed You have at least 3 years' experience in similar position and you match to the following points Degree in Computer Science or equivalent experience Solid knowledge of Windows 10, Windows Server 2008R2 - 2016 Expertise in Active Directory maintenance and Exchange 2010 - 2016 Knowledge in PC Hardware, 60 laptops, Thin Clients, Printers, computer peripherals, Mobile devices (iOS, Android) Knowledge in Client PC connectivity - Ethernet, TCP / IP and VPN Knowledge in file server knowledge Be passionate about technology and about helping people Experience with VMware and Citrix Terminal Services Strong customer service and troubleshooting skills Ability to communicate technical information, both verbal and written, to a wide range of end-users You have an excellent level in English (Written & Spoken).
German and / or French are considered as an asset