Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online.
By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce platform.
The Digital Video Games team in Europe owns the selection from brands such as Xbox, PlayStation, Nintendo and Electronic Arts across all Amazon European websites.
In this role, you will deep dive into a fun industry and understand the behaviour of a passionate group of customers, researching innovative ways to reach and delight them.
As the Senior Product Manager, you will own the end to end customer experience for customers shopping in Germany, UK, France, Italy and Spain, working with international counterparts and development teams to design, manage and launch customer focused products and features that will enhance customer engagement.
The ideal candidate will be comfortable with a degree of ambiguity and willing to develop quick proof of concepts, iterate and improve.
The ideal candidate has a track record for thinking big, being customer obsessed and delivering results.
Your responsibilities will include :
Defining a world-class customer experience for shopping Digital Video Games on Amazon, researching and identifying new opportunities for Amazon to distinguish itself as a destination for buying digital games
Establishing the product mission, goals, and supporting business metrics and indicators for success
Creating buy-in for this product vision and strategy, setting priorities and communicating across global business partners and stakeholders
Writing product requirements documents and ensuring clear communication and coordination of requirements to the business, design and development teams.
Coordinating multinational and cross functional team to launch and track product launches
Tracking, diving deep, and communicating business metrics to senior stakeholders
Maintaining the European product and feature roadmap and managing prioritization and trade-offs among customer experience, site performance and operational support load.
5-plus years product management or related experience
Experience working in a global environment
Proven track record of translating customer needs into business / product requirements
Demonstrated ability to understand and discuss technical concepts, schedule tradeoffs and opportunistic new ideas with technical employees
Excellent analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and evaluate outcomes
Ability to juggle multiple priorities
Excellent interpersonal skills; ability to work successfully with teams across the organization, including Engineering, Design, Program Management and Senior Leadership
Comfort rolling up sleeves to perform quantitative analysis and reach sound conclusions
MBA from a recognized university
Experience managing technical products or online services, launching start to finish consumer-facing online / mobile products / services.
Technical fluency; comfort understanding and discussing architectural concepts, schedule tradeoffs and new opportunities with technical team members
Language skills in other European languages (German, French, Italian) are a plus