Client Services Manager – Associate (f/m/d)
Apex Group
Munsbach, Luxembourg
il y a 1h

The Role & Key Responsibilities

Skills RequiredWhat you will get in returnAdditional Information

Skills Required

  • A University degree in Accountancy or equivalent / Final stages of ACCA qualification
  • An ability to work to and meet agreed deadlines
  • Ability to work under pressure
  • Competence in Excel, general IT and accounting packages
  • A minimum of 3 years’ experience in a similar role
  • Experience in audit would be ideal, but not necessary
  • Skills Required

  • A University degree in Accountancy or equivalent / Final stages of ACCA qualification
  • An ability to work to and meet agreed deadlines
  • Ability to work under pressure
  • Competence in Excel, general IT and accounting packages
  • A minimum of 3 years’ experience in a similar role
  • Experience in audit would be ideal, but not necessary
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    About LRI Group

    Luxembourg Regulated Investments established 1988 : LRI Group, an Apex Group Company, is a leading investment services company based in Luxembourg.

    It provides asset managers and investors with three decades of experience in structuring and administration of traditional and alternative investment strategies.

    LRI Group boasts over EUR 70 bn assets under service across more than 540 funds and has more than 200 staff. We look to recruit bright, articulate and numerate employees who are not afraid of a challenge and are prepared to work hard and love what they do.

    We are looking for a new member joining our growing Client Services Management department (up to 15 FTE) to create, nurture and develop long-term relationships with our German- and English-speaking clients throughout their entire life cycle.

    Our Client Services Managers are the first point of contact for our clients and the link between them, our specialist department teams and external service-providers.

    As customer satisfaction is of the utmost importance to LRI and Apex Group more broadly, our team ensures the delivery of excellent services throughout the organization.

    You have a quick perception for customer needs and like to add value in the day-to-day interaction between LRI and its clients, by engaging and coordinating with key stakeholders, we are keen to get you on board of our dynamic team.

    Role & Key Responsibilities :

  • First contact for our German-speaking customers and responsible for the coordination of all client related services and queries with the support of Senior Client Service Managers
  • Supporting the Senior Client Service Managers and the Client Service Managers in the day-to-day business and ensuring reliable processes with clients and specialist department teams
  • Joint project coordination with key stakeholders in a solution-oriented manner to meet customer needs
  • Support to coordinate contractual agreements and ensuring qualitative follow-up of our services
  • Identifying business opportunities and contributing to further internal & external development
  • Learning to build and maintain lasting relationships with new and existing clients and ensuring an excellent customer satisfaction
  • A degree in relevant field (financial services, business, economics, accounting) or appropriate professional experience within the fund industry
  • Minimum 4 years’ operational experience in fund and / or banking and / or corporate
  • Proven track record of meeting and exceeding targets
  • Relevant knowledge of the local regulatory environment
  • Educational degree in relevant field (financial services, business, economics, accounting)
  • Client-focused, strong open-minded and problem-solving attitude
  • Excellent negotiating and communication skills
  • Proficiency in English and German language skills
  • Background in customer services is considered as a plus
  • Team player with problem-solving attitude
  • Proficient in MS Office, advanced excel and / or access knowledge, including programmer basics, is considered as a plus
  • What you will get in return :

  • A high level of visibility within a large organization on an upwards trajectory
  • The ability to define processes, to drive innovation and have a tangible impact on the business
  • Be part of an open-minded, dynamic and fast-paced team
  • Exposure to all aspects of the business, cross-jurisdiction and to working with clients and management directly.
  • The opportunity to innovate and grow technically and personally.
  • Ready for the challenge?

    If you are interested in this challenge, we look forward to receiving your application documents (motivation letter, CV, testimonials / reference letters) including additional information about your earliest possible starting date as well as your salary expectations via e-mail to .

    For further information about us, please visit for further information about the other companies being part of this group here in Luxembourg.

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