You will provide support to applications and projects within IT Services environment and will ensure that maximum service level is provided to customers on a 24-hour basis .
Principal duties and responsibilities :
Prepare, set-up and maintain the different environments required, according to the project phases (development, testing ) with our infrastructure provider
Implement, integrate and support third party software as well as internally developed applications within the IT Services
Support the production environment 24 / 7 and will solve business and IT incidents with innovative solutions to ensure that a maximum service level is provided to Customers on a 24-hour basis
Analyze problems and resolve issues and will perform monitoring, tuning and optimization of performance of in-house IT applications as well as third party software whilst ensuring maximum availability and service to customers
Ensure the integrity of the production environment and will implement upgrades or new products that are critical for the daily operational business
Create and update all documents related to applications and their supporting systems.
Perform all other duties as assigned.
Knowledge and Qualifications :
Equivalent to the completion of at least 2 years of college coursework in computer science, management information systems or a closely related field or equivalent work experience.
3-5 years of experience in a similar position, ideally in the banking or financial sectorHands-on knowledge of enterprise server and desktop operating systems, applications and scripting such as AIX, Microsoft WindowsOracle, SQLWebsphere Application ServerKornshell, VBscript Preference is given to individuals with a background on LinuxKnowledge on a Scheduler tool such as Tivoli Workload Scheduler is considered as an advantage as well for Powershell and / or PL / SQLPrevious experience providing IT support in a 24-
hour operational environment preferred
Team player with strong interpersonal skills
Willingness to contribute and support a Knowledge sharing culture
Positive Attitude and Customer Focus
Communication Skills in English and French (Verbal, Written, Interpersonal, Proactive listening)
Innovative thinking and problem solving
Effective time management
Ability to conduct research into software development and delivery concepts, as well as technical application issues.
Ability to demonstrate proficiency with applications troubleshooting principles, methodologies and incident resolution
Willingness to work weekends as required