The IT Application Support is responsible for second / third level support of the IT systems, monitoring, reporting troubleshooting and deployment of new tools.
He / She is knowledgeable of all computer systems and networks in the organization. He / She shall ensure the proper maintenance and deployment of the systems.
He / She will be in charge of new JAVA developments.
The IT Application Support functionally reports to the IT Manager and is under the Chief Operations Officer department.
First point of contact for internal users and supporting company staff in case of IT related questions;
Troubleshooting external user issues and providing second level support where appropriate;
Providing resolution for ongoing IT issues;
Developing JAVA tools and applications to facilitate JAO’s business processes
Participating in Disaster Recovery Tests;
Making suggestion and implementing improvements of internal IT related risks and help mitigate them;
Deploy applications through different environments
Maintain and support business applications following existing procedures
MUST HAVE REQUIREMENTS
Knowledge of IT systems and networks;
User support and troubleshooting;
Excellent communication skills;
Open mind with an interest in discovering root causes and solving problems.
NICE TO HAVE REQUIREMENTS
Experience with LINUX server
Experience with Databases (Oracle / MySQL / MSSQL / PostgreSQL..)
Experience with JAVA Enterprise framework
Experience with Application support troubleshooting / analysing / providing solution
Additional Requirement :
According to the Luxembourg law of July 23rd 2016 (as amended), the successful applicant will be required to provide a Criminal Record before signing the employment contract.
We offer an attractive benefit package and an opportunity to work in multi-cultural company.
Public transportation allowance or parking tickets
€50 per month for sport
Lunch vouchers (€10.80)
€1000 training allowance per year