IT Production Support Operator
Victor Buck Services
Luxembourg
il y a 1m
source : Moovijob

Victor Buck Services is an innovative and energetic PSF company with a growing client base. To reinforce our IT Production Support team and to provide dedicated, accurate and efficient service to our existing and new customers, we are looking for an :

IT Production Support Operator (m / f)

SHIFT WORK 24 x 5 with on-call on week-ends

Fluent French and English mandatory

You will be responsible for :

  • Acting as the main point of contact for productions matters
  • providing internal and external customer support over the phone and via e-mail / ticketing system
  • 1st level of incidents / requests management (i.e., interpretation, classification, handling, assignment, follow-up, resolution )
  • Monitoring infrastructure & applications : Failures, errors, performance issues, availability, malfunction
  • Analyzing and solving incidents
  • Escalating and following-up to other teams and management when
  • assistance on testing and debugging applications
  • Promoting applications / configurations to production
  • Conducting / follow applications backups / restores
  • Work within an ITIL-based structure with reinforced compliance responsibilities (e.g., PSF, ISO )
  • Experience required for the role :

  • 1 to 3 years experience in a similar position
  • Work on shifts (24x7 with on-call)
  • Relevant IT training with business awareness (inc. UNIX-based, SQL, MS Windows, scripting )
  • Developed analysis / problem solving skills
  • fluent English and French, written and spoken
  • Client centricity & service delivery focus are fundamental
  • Good prioritization capabilities and stress resistant
  • Willing to learn / share knowledge with teams
  • Outstanding team spirit is imperative but also able to work in stand-alone whenever needed
  • Top reasons to work with us :

  • The opportunity to join a leading efficient company
  • To work in a great TEAM , Together Everybody Achieves More
  • To be important to our clients and to us
  • Please be aware that in accordance with the law of July 23, 2016 we will ask the selected candidate to provide us with a criminal record before the contract’s signature

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