Senior Client Relationship Manager (M/F)
Banque Internationale à Luxembourg
2953 Luxembourg, LU
il y a 18j
source : jobs.lu

Experta has been a subsidiary of Banque Internationale à Luxembourg S.A.

since 2002.

The Corporate Engineering business had already been present within BIL for over 40 years.

Fortified by this significant experience and its multilingual professionals qualified in various fields including Taxation, Corporate Services, Consolidation and Accounting, Experta offers our Private and Institutional Clients tailor-

made solutions for corporate and investment structures via the use of regulated and unregulated vehicles and other international instruments.

Responsibilities You will be responsible for developing our business activities.

You will report to the Head of Investment Fund Services.

What will you do ? Assure and develop a strong relationship with existing / new international private and institutional clients.

Involvement in the set up process of Company / Funds structures (implementation meetings with clients / lawyers and third parties).

In charge of communication protocol and operating memorandum setup / update in order to define roles and responsibilities between parties.

proactivity to meet clients’ expectations and queries.

In charge to manage day-to-day business with clients and ensure proper coordination between clients’ expectations and operational delivery.

Visit clients on a regular basis (at least once a year).

Meet clients’ deadlines.

Provide support to clients in selecting / appointing service providers.

Ensure services are aligned with Experta Luxembourg decisions and existing operating models.

Ensure services are aligned with the protection of the Investors / Managers / Directors of the client’s company / Fund.

Transmit to appropriate colleagues instructions received from clients and ensure of proper execution.

Review with Corporate Services and Compliance & Legal departments of the legal documentation in relation with the approval of annual account of the company.

Review with Corporate Services and Compliance & Legal departments of the legal documentation (prospectus, subscription form ) drafted by lawyers.

Review of contracts to be signed by the company under management.

Contact with the CSSF for transmission of legal information / reporting.

Organise money transfer follow up of the cash transfer.

Client Service and Communication : Ensure proper communication with clients.

Ensure proper communication within the business line and with other internal departments.

Ensure proper resolution of issues including with other internal department.

Support the business development activities.

Ensure the business line is properly represented externally and internally.

Ensure client retention through proper service delivery and active support of client reviews.

Operational Excellence : Ensure an efficient operational service to clients with proper following of processes.

Respect rules and procedures in place within Experta.

Develop dedicated expertise in various matters.

Ensure flexibility and adaptability.

You have : Ability to communicate with various providers (internally and externally).

Knowledge of business strategy and priorities as well as excellent understanding of business operations and processes and quality execution experience.

Ability to represent Experta Luxembourg internally and externally.

Adaptability Analytical thinking Impact and Influence Achievement Motivation Knowledge Transfer Resourceful use of Others You are : University or post-

Graduate degree with experience in operations with dedicated experience in Funds or Institutional Clients; REPE sector or commercial company firms (3-8 years).

Fluent in French, English.

Business Orientation Customer Service / Service Partner Orientation Organisational Awareness Concern for Order and Quality Dealing with Ambiguity Initiative Listening, Understanding and Responding Information Seeking Nice To Have Requirements German or Luxembourgish is an asset.

Education level : Master's Degree Work experience : 3-4 years Start contract date : 25-02-19 Contract duration : Undefined

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