IT Helpdesk Level 2
Luxembourg, LU
il y a 5j
source : Monster

Are you ready for new challenges in your career ? One of our clients, an organization in the financial sector , is currently looking for an experienced candidate as a :


Permanent & Inhouse position

Your job as IT Helpdesk Level 2 :

You will be part of an international company, gathering hundreds of thousands of employees. More precisely, you will join the internal IT department in order to provide help and support to the internal stakeholders of the company, thanks to on point dedicated tools.

Aiming for quality services and being a problem solver will be key to perform in your job. Here are some of your future responsibilities :

  • You will resolve all technical issues by centralising, analysing and documenting them.
  • You will provide day to day remote support to the company's internal customers regarding Active Directory, emails, laptops, servers and firewalls
  • You will solve software and hardware issues
  • You will create and keep up to date procedures and documentation
  • You will handle Microsoft infrastructure components such as : Active Directory, ADFS, GPO, DNS
  • You will manage network and users permissions
  • You will monitor systems to improve their network performance
  • You will develop a deployment strategy for servers and desktops using the appropriate tools
  • You will nourish your knowledge of network and security best practices to provide the best solutions for the business systems
  • Required skills for this IT Helpdesk Level 2 role :

  • You have at least a Bachelor in Computer Sciences
  • You have at least 1 year of experience working in a 2nd level support team.
  • You are used to working with Active Directory
  • You have experience In managing Microsoft Windows Server , NTFS permissions and PowerShell scripting
  • You have excellent analytical and communication skills
  • You are a customer-centric and team-player person
  • You are fluent in French and English (both mandatory)
  • Rewards & Benefits :

  • Annual gross salary depending on your experience
  • Permanent contract
  • 40 working hours per week
  • Discretionary bonus
  • Meal vouchers
  • Pension plan
  • 29 holidays
  • Easily accessible from the train station or by car
  • Sthree Luxembourg is acting as an Employment Agency in relation to this vacancy.

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