IT Customer Support (M/F)
Morgan Philips Group
Luxembourg, Luxembourg, Luxembourg
il y a 5j

Our client is an international and major actor in the multiple payment Industry, providing solutions in diverse areas. Facing a massive growth in their activities, we are currently recruiting an IT Customer Support (M / F) to join their multicultural and dynamic team in Luxembourg.

The role includes the following tasks :

  • Collect and handle incidents and service requests
  • Document and maintain the incident tracking system
  • Initiate incident escalation to the right technical team
  • Follow all steps of ticket Life Cycle
  • Deliver and follow a high level of services deliver to the customers
  • Improve the Helpdesk Procedures
  • To support the team you will have to :

  • Have a first succeeded experience in a customer service or as a helpdesk
  • Excellent IT skills (Linux, SQL, Troubleshooting skills)
  • Experience in Card payment industry is an asset.
  • Be fluent in English, any other European language is an asset.
  • You are available to work in shifts (morning / afternoon / night)
  • Ticketing system and disposition tools, MS Office, Internet, Outlook
  • Team player, strong capacities of analysis, excellent communication skills and autonomous
  • If you are interested in this position, send your application to Myriam Pelladeau .

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