Helpdesk and Support Engineer
ARHS Group
Luxembourg
il y a 17h
source : Moovijob

Helpdesk and Support Engineer (F / M)

We are looking for a competent Help Desk Engineer to provide fast and useful technical assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Help Desk Engineer must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution.

They must also be customer-oriented and patient to deal with difficult customers.

The goal is to create value for clients that will help preserve the company’s reputation and business.

Your responsibilities :

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by customers
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record tickets in the ITSM tool
  • Follow-up and update customer status and information
  • Pass on any feedback or suggestions by customers to the appropriate internal team
  • Identify and suggest possible improvements on procedures
  • Your Profile

    Proven experience as a service desk technician or other customer support role Tech savvy with working knowledge of :

  • Service Now (Or Equivalent)
  • Windows 10
  • Microsoft Office 365
  • Skype For Business (As Telephone)
  • Window Active Directory
  • Printing Management (Follow Me)
  • Hardware Knowledge
  • ITIL V3 (Certification is a plus)
  • As a plus :

  • Knowledge of VDI Horizon
  • SCCM Deployment
  • AirWatch / Itune or any MDM tool
  • Job is to be performed Mo to Friday 7 : 00 am to 6 : 00 pm in shifts

    Work on Bank Holliday 1 Person only per day

    ARȠS?

    Arηs is a fully independent group of companies specialized in managing complex IT projects and systems for large organisations, focusing on state-

    of-the-art software development, business intelligence and infrastructure services.

    Arηs is composed of ten entities (Arηs Developments, Arηs Developments Belgium, Arηs Consulting, Arηs Spikeseed, Arηs Cube, Arηs Digital, Arηs Technologies, Arηs Developments Hellas, Arηs Developments Italia and Fleetback) that are unified by the Arηs Group.

    This corporate structure enables us to respond quickly to market changes and customer requests, and to communicate and make decisions without layers of bureaucracy.

    Our success can be attributed to the synergy among our ten complementary entities, combined with our methodologies, which are based on the Rational Unified Process (RUP) and the Scrum agile software development framework.

    Our Vision and Values

  • Our vision is to be the most caring and reliable IT company on the market place for both clients and our people.
  • Our values are : caring, agility, excellence, innovation, continual improvement, and reliability.
  • Our values support our vision by leveraging excellence, striving for results, ensuring commitment and promoting adaptability.
  • Our Culture

  • We work in close partnership with our customers, turning their needs into benefits; We promote a dynamic local environment where both young and experience people can realize themselves;
  • We leverage a flexible, independent and responsive organization.

    Our Brand

    The ArȠs (pronounce aris ) name comes from Greek Mythology. ArȠs is the son of Zeus and the God of War in our eyes, an accurate representation of the intelligence, strategy, leadership and vision that are essential in business.

    Don’t hesitate! Join our team

    What you’ll get :

    An informal hierarchy and work environment :

    Our open, flat structure supports a strong focus on communication and collaboration, enabling to respond quickly to market changes and customer requests.

    An attractive salary package :

    With an attractive salary and benefits package including advantageous fringe benefits you’ll be paid for what you love to do.

    A strong corporate culture :

    You’ll join a dynamic team of smart and ambitious people. From the way we hire, to the way we relate to our clients our values from the foundation of the way we work.

    Learning & development opportunities :

    We constantly invest in our people and are committed to providing individual development opportunities to help you continue to grow and stay happy and satisfied at work.

    Exciting projects :

    You’ll take ownership of various projects for both public and private clients : calling for creativity and innovation, at the cutting-edge of technology.

    A rock solid company :

    With more than 200 customers, 1300 consultants and 150 ongoing projects in FY2018, you’ll join a business with a sustainable and growth-oriented plan.

    But let’s talk about it face to face!

    You have the qualities as listed above? Please, send us your CV, which will be processed in full confidentiality.

    You don’t have all the above requirements but own a great part of them? You can send us your CV too because we will give you the opportunity to grow up with us.

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