Senior Account Manager
Bascharage - Luxembourg
il y a 6j
  • BorgWarner is currently looking for a dynamic, results driven individual to join our PowerDriveSystems (PDS) Europe Sales Team.
  • This person will have commercial responsibility for one or more customer accounts.

    Job Role :

  • The Senior Account Manager has overall commercial responsibility for one or more of the Account’s customers.
  • Works with Engineering and Manufacturing Operations to create and implement strategies for maximizing current business and obtaining new business at the assigned OEM(s).
  • Takes a leadership role in coordination of new business quotations.
  • Commercial management of one or more customer accounts, managing performance metrics, implementation of pricing strategies and ensuring overall customer satisfaction.
  • Represent BorgWarner to our customers in a highly professional manner
  • Ensure account activities are aligned with broader customer strategies that support long term business objectives for assigned accounts
  • Lead customer contract negotiations for assigned accounts to support business unit growth objectives.
  • Assure compliance with commercial processes including contract review
  • Adherence to sales process, process improvement and account information management
  • Senior Account Manager Responsibilities :

  • Represent the business unit in a professional, positive manner.
  • Develops (with input from cross-functional teams) and deploys comprehensive customer strategies that improve the profitability and growth.
  • Articulates a clear understanding of our market share, competitive position, and profitability at each assigned account.
  • Works in conjunction with sales management to deploy comprehensive pricing strategies which are market driven, based on value provided the customer and competitive alternatives.
  • Develops and deploys the customer interface strategy (points of contact, frequency) and builds strong rapport with key decision makers, developing coaches and sponsors as necessary.
  • Develops proactive new business opportunity (NBO) plans, tracking and recording progress toward sales objectives.
  • The person is responsible for driving / leading Acquisition Plan, delivering and executing the plan.
  • Monitors market dynamics, including customer and competitor developments and funnels relevant information to the appropriate sales management for consolidation in our market sensing process.
  • Takes ownership of total customer satisfaction, monitoring our performance on key supplier metrics and pursuing corrective action plans as appropriate.
  • Develops sales forecasts for use in the LRP and monitors market trends throughout the year for use in monthly forecast adjustments.
  • Complies with contract review procedures and BW commercial policies.
  • Represent the business unit in a professional, positive manner.
  • Provides global coordination on customer issues where required.
  • Share and seek information outside of his / her BU.
  • Contact person towards customer and sole contact person towards customer for commercial issues and requirements
  • Together with Program Manager, leading a cross-functional team of BorgWarner sub-departments (Quality, Logistics, Engineering, etc.
  • which all have their respective contacts within the customer organization.

  • Contact with other BorgWarner business units and functions
  • Representative at exhibitions, marketing events and fairs
  • Must have demonstrable experience in all of the areas below :

  • Hands on experience in sales and an ability to deliver excellent customer experience
  • Knowledge of MS Office (MS Powerpoint in particular)
  • Understanding of sales performance metrics
  • Excellent communication and negotiation skills
  • An ability to deliver projects and answer inquiries in a timely manner
  • Business / Commercial acumen with a problem-solving attitude
  • Proven negotiation experience
  • Ability to think strategically
  • Proven experience of managing people
  • Travel :

  • Travel will be expected to fulfil the role in order to manage nominated customer accounts.
  • Personal attributes :

  • Structured individual with good problem-solving skills
  • Excellent communication skills and able to deal with all levels of the organisation and customers
  • Confident, thoughtful and able to articulate their ideas to both technical and non-technical team members
  • Enthusiastic, flexible and keen approach to learning, etc.
  • Ability to work well under pressure and prioritise work accordingly
  • Must able to work alone with minimum guidance, but also be able to operate effectively as part of a team.
  • Minimum qualifications required :

  • Bachelor’s Degree (Hons)- preferable or equivalent professional qualification and experience
  • Language Requirements

  • Fluent in English and German
  • Relevant professional experience :

  • You must have relevant professional experience post-graduationExperience may preferably be gained in the automotive, OEM or Tier 1 background
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