Senior Manager, Launch and Integration - Direct Fulfillment, Direct Fulfillment
Luxembourg, LUX
il y a 2j

Job summary

How often have you had an opportunity to be a member of a team creating a unique customer experience? The EU Direct Fulfillment (DF) team is looking to hire a skilled and motivated person to manage the launch and implementation of key cross-functional projects that improve our capabilities for the delivery of specialty shipments across Europe.

This role is all about facilitating exponential growth by combining Amazon values, technology and processes with the best of lean principles to achieve operations excellence post launch.

Commencing with driving the launch of first-party Amazon Transport Companies on the DF Program, and scaling key initiatives such as the PanEU Program, you will have the opportunity to bring your own leadership capabilities to the role, creating value through managing relationships and driving discipline in operations.

You will also be responsible for the EU DF Management Cycle, coordination the development of the Strategic 3 Year Plan, as well the OP cycles.

You will be the main contact for all Product and Tech developments for EU DF Ops and coordinate the delivery of the full Product Roadmap.

Reporting to the Head of Direct Fulfillment Operations for Europe, as a Senior Manager, you will be a key contributor to the future technology roadmap and long-term vision of Direct Fulfillment within Amazon’s Supply Chain Optimization Technologies (SCOT) team.

Click here for a short informational video on SCOT :

In addition to a mechanism driven approach to launching new initiatives, the position will be responsible for exploring strategic and tactical scenarios, designing solutions, developing business cases, and managing complex projects as part of continuously improving the efficiency of our fulfillment operations, including the vast Vendor and transportation network.

To be successful in this role, you need an aptitude for project management and ambidexterity in creating processes, executing and building mechanisms simultaneously.

Coordinating the right subject matter experts (SMEs) to co-create the best set up and processes, looking for opportunities for simplification, identifying and implementing best practices and minimizing process variance through standardization and automation.

Key to your success therefore, will be the ability to lead through influence across various stakeholder groups. Most critical will be the ability to operate at a bigger picture and tactical level in designing operations and improvement programs, while simultaneously ensuring rigor in operational execution as a key

member of the EU team.

Key Responsibilities Include :

  • Managing full life-cycle of complex cross-functional programs from concept to completion with considerable impact across multiple organizations
  • Developing the overall Program strategy with a 3 years horizon. Tactically driving teams inside and outside your organization to launch initiatives in a scalable and cost effective manner
  • Defining the Program (mission, vision, tenets), set objectives, analyse data and drive improvements that are quantified with metrics.
  • Translate complex business requirements into functional designs to improve safety, cost efficiency, reliability, high standard service and sustainability.

  • Working autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary considers and reasons behind leadership decisions
  • Collaborating with teams across DF, AMXL, Retail, In-network and beyond to source, allocate and coordinate resources. Work with program managers, business leaders and executive teams to communicate and impact critical business initiatives
  • Service expansion : Partner with DF Global Product, Tech and Capability teams as well as other engineering teams to evaluate, develop, or support new product / service programs that add value to customers and Amazon business teams.
  • Determining which projects move forward and in what priority order

  • Solving ambiguous problems and proactively identify and mitigate risks (before they become roadblocks)
  • Partnering with vendors, carriers, customers, internal / external teams to Oversee gaps between teams, processes and systems, helping teams reduce exposure to classic failure modes (e.
  • g. requirements not sufficiently understood or documented, ineffective cross-team collaboration, long-term impact(s) from third-party solutions, security not considered, insufficient stakeholder review, etc.)

  • Process : Take ownership for the development and continuous improvement of standard operating procedures (SOPs), guidelines and new process mapping.
  • Engage all key stakeholders to ensure end-to-end alignment and effective hand-offs between parties.

  • Developing, implementing and governing KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
  • Engaging other Amazon business units globally to share best practices and improve end-to-end outcomes for Amazon customers
  • Creating, communicating, and managing budget / resource requirements including time for projects

  • Bachelor’s degree in Business, Engineering, Economics, Logistics, Supply Chain, Mathematics or similar field
  • Fluency in English is required, with a good command on written English.
  • Proven track record of managing medium and large scale complex projects or programs.
  • Proven analytical thinking, data management, conversion of strategy to operation, continuous improvement experience and organizational skills.
  • Demonstrated experience in performing analysis and solving problems.
  • Advanced proficiency in Excel.

  • Relevant project management accreditation e.g. PMP, Prince2.
  • Advanced degree - MBA, MSC in supply chain, business administration, finance, or similar field would be advantageous.
  • Proficient in data analysis and its tools such as SQL and VBA to manage large sets of data. Advanced knowledge of MS Project is a plus
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