NBFI Relationship Support Manager - LUX
iAgora Europa
Luxembourg City
il y a 2j


COMPANY NAME) is a transatlantic consumer, corporate and investment bank offering products and services across personal, corporate and investment banking, credit cards and wealth management, with a strong presence in our two home markets of the UK and the US.

Our goal is to become the bank of choice by providing superior services to customers and clients and supporting our stakeholders via a commercially successful business that generates long-term sustainable returns.

Our two clearly defined divisions, (COMPANY NAME) UK and (COMPANY NAME) International, provide diversification by business line, geography and customer, enhancing financial resilience and helping to contribute to the delivery of consistent returns through the business cycle.

We have a strong core business with exciting prospects, well positioned to deliver long-term value for our shareholders.

Consistent with the objective of delivering long-term sustainable value for all our stakeholders, we have developed our Shared Growth Ambition -

our approach to citizenship and the sustainability of the business model we operate. The aim is to make decisions and do business that provides our clients and customers, and the communities which we serve, with access to a prosperous future.

We are an equal opportunity employer and we are opposed to discrimination on any grounds.

Interested and want to know more about (COMPANY NAME)? Visit home.(COMPANY NAME) / who-we-are / for more details.

About (COMPANY NAME) Bank Ireland (BBI)

In light of the UK's decision to leave the European Union in March 2019, (COMPANY NAME) Bank Ireland, where we have a banking licence and have operated for almost 40 years, provides a natural base for (COMPANY NAME) to continue passported activity and ensure we preserve our clients' ability to transact with (COMPANY NAME) in a seamless way.

COMPANY NAME) is engaged with its regulators to extend BBI's activities to incorporate its Corporate and Investment Banking businesses across its existing European branch footprint as well as extending it to Luxembourg where it is applying to open a new BBI branch.

Whilst we need to remain flexible in our approach in line with feedback from regulators, on-going UK and EU negotiations and client and market responses, we planning to create a number of new roles across both front office and infrastructure areas in Ireland and a number of our EU locations, to support the running of the expanded BBI business and entity.

About International Corporate Banking

International Corporate Banking provides comprehensive commercial banking, financing, trade and payment solutions to global businesses with an annual turnover of over £6.

5 million, and manages the Corporate Bank's relationships with International Corporates, Banks and Non-Bank Financial Institutions ('NBFI').

Overall Purpose of Role

As a Relationship Support Manager you will be a member of the NBFI Coverage Team developing and maintaining relationships with a portfolio of global NBFI and Luxembourg NBFI customers.

You will assist the Relationship Directors with product knowledge, sales research, and customer relationship development, research into solutions to meet customers' needs using market and industry information and risk management for the portfolio.

Key Accountabilities

As a Relationship Support Manager your main responsibilities will include :

Sales & Service 75 %

Act as first point of contact for client names and to provide cover in the Relationship Director's absence.

Provide day to day service provision for customers.

Co-ordinate introduction to and from other areas of the (COMPANY NAME) Group where appropriate and monitor outcome.

Assist with development of, and revisions to the Client Relationship Plan.

Preparation and implementation of strategic campaigns.

Work with Relationship Directors to identify potential new customers and maintain database of potential customers.

Maintain our Salesforce records and pipeline. Generate and monitor leads and update leads on Salesforce.

Lead the on boarding process for new clients or new products to existing clients. Ensure that new / existing clients and products are set up on relevant systems.

Work with KYC team to obtain all relevant KYC documentation. Complete all required KYC refreshes across the portfolios.

Prepare client meetings presentations, engaging product specialists where appropriate.

Prepare information for and attend customer meetings.

Develop and maintain contacts with product specialists in Luxembourg and other areas of the Group.

Ensure a robust contact strategy is in place to improve or grow client satisfaction. Accurately handle, record and prevent customer complaints in line with our regulatory requirements and ensure great customer outcomes.

Undertake annual client reviews and make recommendations to Relationship Directors for areas of improvement.

Ensure compliance with mandatory Risk policies and procedures relating to governance, regulatory compliance (including Financial Crime), operational and legal risk.

Deal Management and Support : 15%

Prepare pricing and assist with credit applications

Co-ordinate the execution of certain transactions and implementation of certain products, including liaising with product specialists, internal support functions and other relevant advisors to ensure a good client experience with appropriate risk management practices.

Credit analysis and transaction management skills to work effectively with Credit Risk managers, Debt Finance specialists and Transaction Management teams to manage the evaluation and execution of large structured transactions.

Operating in accordance with risk appetite and lending procedures.

Working to continuously improve credit knowledge and expertise.

Ensure high standards of data quality are maintained at all times

Ensure compliance with mandatory Risk policies and procedures relating to credit conformance and regulatory, operational, legal risk and Financial Crime.

Demonstration of adherence to (COMPANY NAME) governance policies and controls.

Team working 10%

Build an effective working partnership with internal support functions : Credit, Legal, KYC, Compliance, Operations.

Attend team meetings and contribute fully, including suggestions for ways of improving customer sales and service.

Contribute to environment of mutual support by sharing knowledge with other team members.

Personal Specification

As a Relationship Support Manager your main skills and qualifications will include :

Experience building relationships

Experience in client service & communication

Strong Communication skills

Team player with natural ability to collaborate across borders

Knowledge of products and services offered by the Corporate Bank

Knowledge of products and services offered by other areas of the (COMPANY NAME) Group and frequently used by global NBFI and Luxembourg NBFI customers

Planning and organisational skills

Fluent in English

Risk and Control Objective

Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal (COMPANY NAME) Policies and Policy Standards

Purpose and Values

Our common Purpose is 'Creating opportunities to rise'. We are a company of opportunity makers working together to help people rise -

customers, clients, colleagues and society.

Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. The values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our employees.

Simply put, success is not just about what you achieve, but about how you achieve it.


We respect and value those we work with, and the contribution that they make.


We act fairly, ethically and openly in all we do.


We put our clients and customers at the centre of what we do.


We use our energy, skills and resources to deliver the best, sustainable results.


We are passionate about leaving things better than we found them

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