Context As IT Quality Assurance analyst, you will be part of our IT Transformation Program management which aim to the development of our maturity and quality level in IT.
Our IT Quality Assurance Team is growing and we are looking for people who are eager to work in a dynamic and rewarding environment.
Your mission As an IT Process Analyst (m / f), you will : Support the IT Quality assurance Team Leader in the day to day activities;
Act as a Subject Matter Expert in every process, procedures and methods used in the IT department; Ensure the good application of methods, processes and tools define in the IT department;
Define, design and communicate on methods, processes on project, applications and service management; Identify areas of improvement in the organization and working processes within IT department;
Be proactive in identifying procedures and organization issues; Train and coach staff in the application of project, application or service management methods and practices.
Your profile You have an excellent knowledge of IT department processes and working ways; You have strong communications and negotiation skills;
You are able and confident in collaboration with people at all levels; You have the willingness to share knowledge with pedagogy;
You are able to analyze, improve and design complex IT processes (you have good knowledge of process modelling tools like Visio, ARIS, UML);
You have strong knowledge of IT project and applications methodologies and processes and you are maybe certified to one of these methods (Hermès, PMI, Prince 2, Agile Scrum);
You have already used IT Best Practices like CMMI, Kanban, COBIT (It will be an asset); You are certified ITIL Foundation (certification is an asset);
You have already been experienced to IT organization issues; You are able to challenge way of working and easily identified steps of improvements.