Context You will be part of the Ntx Consortium Team in charge of operating the Client's Network Managed Services. The Infrastructure consists of : Network Infrastructure : The LAN in the client's buildings (approximately 80 buildings spread over Brussels, Luxembourg) The connections between these buildings as WAN (MPLS technology) WiFi Hotspots spread over the buildings Data Centre network services Network Security and Network Application Infrastructure : The security perimeter consists in a multi-layer infrastructure of Firewalls of different vendors.
The incoming and outgoing accesses with the external world pass through dedicated appliances working as proxies and reverse proxies.
DNS infrastructure and authentication servers are part of our domain of competences. Telephony and Videoconferencing Infrastructure : Only Non-end-user devices and specific end-user devices and interact to the classic telephony service Large video studio, video conferencing room and personal video systems Network Intervention Services : On-site intervention services including the technical room management Storehouse and spare services Compliancy Infrastructure : Definition and maintenance of processes including the associated tooling, metrics and KPIs Reporting of metrics and KPIs Supporting Infrastructure : Definition and maintenance of underlying infrastructures including the filesystems and the central computer platforms Maintaining and develop automation tooling to ease use and increase reliability of the service Test and lab Infrastructure : Assist in defining test programs for design projects Assist in automating test programs as regression testing and fault testing and allow for faster validation of design changes A team of 60 people is working permanently on-site (Luxembourg and Brussel).
Activities Coordinates activities that affect operations Responsible for the production and planning of daily operations Liaise with the Team leaders but also with the different team members to ensure delivery times are met In coordination with the team leaders, plan, schedule, and review workload and manpower to ensure delivery times are met and deliverables are at the level of quality expected Ensures the operational teams have enough time to manufacture and deliver products based on the client's request Ensure quality and compliancy of the operations Maintain compliance and consistency, and taking corrective action when needed For projects : liaise with the project managers for the allocation of DevOps resources Resource plan Responsible of the service desk services Responsible of the On-site intervention services Overall responsible for the operations of the network, network security and supporting services Monitor effectiveness of the operations Provides guidance to the team members under her / his responsibility Incident : problem and change manager Communications about incidents or interventions Escalation manager Partnering with other operations managers of other managed services to ensure the overall operational coherence of the services in scope of this Call for tenders and to share best service management practices.
Drafting technical and management reports Location and Timing issues Provision of the above mentioned services basically in Luxembourg, with a possibility to work in Brussels about 1 day per month.
Project Business hours : 7h-19h >
being able to regularly start between 8am and 9am Occasional interventions outside of normal working hours may be requested Requirements At least 10 years of experience in an IT field, preferably in a field within the scope of this Call for tender Experience in the delivery of managed services Experience of several years in a similar position Ability to manage time and workload in an efficient manner Strong attention to details Driven to achieve results Customer and Quality focus Sense for pro-activity Team-spirit Working knowledge : written and spoken, of English required.
French desirable Experience in delivering in a production environment is considered as an advantage Skills required Ability to understand complex technical situations Ability to provide recommendations Excellent operations and planning skills Excellent communication skills both verbal and written Creative problem solving skills Excellent communication skills Excellent interpersonal skills Excellent organisation and analytical skills Working knowledge, written and spoken, of English required. French desirable.