Transfer Agency Retrocession Associate
J.P. Morgan
Senningerberg, Luxembourg, Luxembourg
il y a 9h

CIB Transfer Agency Luxembourg is currently looking to recruit Operations Manager who will be responsible for end-to-end process management and for the flawless delivery of service to our international client base.

The key responsibilities of the role include :

  • Management of a multi-lingual team responsible for the calculation, the set-up and maintenance of the fund distributor terms of business, the calculation, the reporting and the payment of the initial commissions and of the trailer fees / retrocessions / ongoing commissions on a monthly / quarterly basis.
  • Directing overall team activities and monitoring progress

  • Objectives setting as well as regular performance appraisals for all direct reports in line with CIB performance management policies.
  • Monitoring of transaction processing work queues and resolution of complex or exceptional handling requirements
  • Ability to embrace change and to strive for continuous process improvement in order to achieve greater efficiencies and to improve the effectiveness of services and systems
  • High awareness of operational risk, critical timelines and of the complex nature of the Transfer Agency environment with an ability to work under pressure and to meet tight deadlines
  • Working in partnership with key stakeholders within the Transfer Agency, CIB and our clients in order to keep abreast of changes to client servicing requirements and / or regulatory or policy driven changes
  • Implementation of appropriate operational policies and procedures and ensuring same are kept up to date within the team
  • Provide good judgement, value-added service and have sense of priorities.
  • Providing regular business updates to management.
  • Manage all training requirements
  • Qualifications :

    The successful candidate will :

  • Be a graduate with at least 5 years Transfer Agency experience in a similar position and possess in depth product and industry knowledge including strong expertise in the fund distribution remuneration area and its regulatory environment.
  • Demonstrate strong leadership and people management skills with proven people management experience
  • Be able to work independently and proactively as well as being a team player
  • Have the ability to work and make decisions under pressure and capable of thriving on new challenges
  • Have the ability to learn concepts and procedures quickly
  • Possess excellent organisational and time management skills
  • Be detail and control orientated with strong problem solving abilities
  • Have excellent inter-personal and communication skills, building solid partnership with internal stakeholders and with clients
  • Be client focused ensuring all Client Service Level Agreements are adhered to with a strong appreciation of risk and control
  • Have fluency in written and spoken English, with other languages is an advantage
  • Be highly computer literate and proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint, Project & Visio).
  • Good knowledge of Microsoft Access and Visual Basic is an advantage.

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