CIB Transfer Agency Luxembourg is currently looking to recruit Operations Manager who will be responsible for end-to-end process management and for the flawless delivery of service to our international client base.
The key responsibilities of the role include :
Management of a multi-lingual team responsible for the calculation, the set-up and maintenance of the fund distributor terms of business, the calculation, the reporting and the payment of the initial commissions and of the trailer fees / retrocessions / ongoing commissions on a monthly / quarterly basis.
Directing overall team activities and monitoring progress
Objectives setting as well as regular performance appraisals for all direct reports in line with CIB performance management policies.
Monitoring of transaction processing work queues and resolution of complex or exceptional handling requirements
Ability to embrace change and to strive for continuous process improvement in order to achieve greater efficiencies and to improve the effectiveness of services and systems
High awareness of operational risk, critical timelines and of the complex nature of the Transfer Agency environment with an ability to work under pressure and to meet tight deadlines
Working in partnership with key stakeholders within the Transfer Agency, CIB and our clients in order to keep abreast of changes to client servicing requirements and / or regulatory or policy driven changes
Implementation of appropriate operational policies and procedures and ensuring same are kept up to date within the team
Provide good judgement, value-added service and have sense of priorities.
Providing regular business updates to management.
Manage all training requirements
The successful candidate will :
Be a graduate with at least 5 years Transfer Agency experience in a similar position and possess in depth product and industry knowledge including strong expertise in the fund distribution remuneration area and its regulatory environment.
Demonstrate strong leadership and people management skills with proven people management experience
Be able to work independently and proactively as well as being a team player
Have the ability to work and make decisions under pressure and capable of thriving on new challenges
Have the ability to learn concepts and procedures quickly
Possess excellent organisational and time management skills
Be detail and control orientated with strong problem solving abilities
Have excellent inter-personal and communication skills, building solid partnership with internal stakeholders and with clients
Be client focused ensuring all Client Service Level Agreements are adhered to with a strong appreciation of risk and control
Have fluency in written and spoken English, with other languages is an advantage
Be highly computer literate and proficient in Microsoft Office products (Outlook, Excel, Word, PowerPoint, Project & Visio).
Good knowledge of Microsoft Access and Visual Basic is an advantage.