Job based in LuxembourgAmazon is looking for a Program Manager to join the Global Logistics Services (GLS) EU Export Operations team.
GLS is dedicated to building, managing and operating a global logistics network that enables shipments from anywhere in the world and delivers to customers anywhere in the world, cost effectively.
The GLS EU Export Operations team is responsible for Carrier Management and Network Operations. This role is responsible for managing the performance, cost and capacity of a number of EU LSPs who manage Amazon shipments from the UK-EU and EU-UK.
The Program Manager will liaise with LSPs (Logistics Service Providers) on a daily basis to ensure their contractual metrics are met and that they are delivering an excellent service to Amazon customers.
Key Responsibilities :
Manage the day-to-day performance (on time performance, defect rate, cost per unit) of multiple LSPs.
Ensure LSPs perform to the agreed operating standards and that volumes are allocated according to the commercial agreement.
Lead Weekly Business Reviews (WBRs) with LSPs to address day-to-day performance issues and Quarterly Business Reviews (QBR’s), involving senior management from AGL and LSP organizations, to discuss strategic initiatives
Identify at-risk operations and develop / execute contingency plans to minimize service failures.
Work closely with the internal stakeholders to troubleshoot defects and optimize processes.
Work closely with LSPs to develop plans for Peak periods and provide on-site support where required
Support the operational component for new LSP onboarding and product launches that add value for customers and / or Amazon
Travel within the EU will be required on at least a quarterly basisYour Profile# Completed Bachelor's Degree or higher
Proven experience and track record of delivering high quality results in the fields of logistics and supplier management
Expert knowledge in international logistics (preferably for B2C shipments)
Strong analytical / quantitative skills and ambition to develop these further with proficient data analysis and reporting skills. (MS Excel, SQL)
Excellent written and verbal English communication skills
PLEASE SUBMIT YOUR IN ENGLISHPreferred Qualifications# Fluency in other EU languages (German, Italian, Spanish or French ideally)
Ability to deal with ambiguities, conflicting priorities and multi-cultural environment.
Work under pressure and aggressive timelinesStandard Images