Client Support Officer
Pictet Group Luxemburg
Bertrange, LU
il y a 5j
source : Monster

Pictet is an investment-led service company, offering wealth management, asset management and related services. We are a partnership of seven owner managers and our principles of succession and transmission of ownership have remained unchanged since foundation in 1805.

Our purpose is to build responsible partnerships with our clients, communities, and the companies in which we invest, in order to safeguard and transmit wealth, of all kinds, in the service of the real economy.

With more than CHF 576 billion in assets under management or custody at 31 December 2019, Pictet is today one of the leading Europe-based independent wealth and asset managers.

Headquartered in Geneva, Switzerland and founded there, Pictet today employs more than 4,200 people. It has 28 offices in : Amsterdam, Barcelona, Basel, Brussels, Dubai, Frankfurt, Geneva, Hong Kong, Lausanne, London, Luxembourg, Madrid, Milan, Monaco, Montreal, Munich, Nassau, Osaka, Paris, Rome, Singapore, Stuttgart, Taipei, Tel Aviv, Tokyo, Turin, Verona and Zurich.

Job description : Your team FundPartner Solutions (Europe) ("FPS Europe"), a Pictet Group company set up in January 2012, offers its clients a first-rate fund administration service and, in anticipating future regulatory challenges, positions itself as a management company dedicated to third-party fund clients.

FPS Europe is a Luxembourg UCITS and AIFM management company subject to Chapter 15 of the Luxembourg law of 17 December 2010 on undertakings for collective investment, as well as the Law of 12 July 2013.

FPS Europe covers all the tasks related to fund administration, including fund accounting and NAV calculation, risk management, transfer agent, distribution and domiciliary services, together with investment controlling and a Director's Office.

In doing so, it offers the entire range of services related to aspects of risk, governance and regulations.

You will be working in the Fund Client Support team, acting as the main point of contact for ad hoc queries from a pool of mainstream fund clients and front business lines.

You will acknowledge receipt, commit to a response timeline, log queries in JIRA, act as a navigation point for the client and dispatch queries and consolidate feedback to and from mainstream fund operations teams, especially fund accounting.

In particular you will coordinate the compilation and review of financial statements. You will also be required to process the validation of fund fee payments and accounting workflows.

While your key asset will be a can-do, positive client service mindset and outstanding communication skills, your previous experience in the fields of fund audit or fund accounting will be a key success factor as well.

You will also guarantee service levels and consistently strive to exceed clients’ needs and expectations. Your role - Serving as the primary client-facing support employee for service delivery and the first point of contact for clients and internal operations teams.

  • Logging, planning, analysing and reporting client support activities (Jira log and KPIs).
  • Managing the escalation of service issues and, if required, escalating these issues to management.
  • Coordinating responses to queries concerning fund accounting linked to financial statements during audits.
  • Reviewing financial statement control points and ensuring that comments are correctly integrated.
  • Liaising with auditors, clients and financial reporting providers to ensure that deadlines are met.
  • Working closely with CRMs and providing added value for them.
  • Coordinating fund fee payments and fee accounting activity.
  • Staying abreast of all internal policies and ensuring compliance with legal and regulatory requirements. Your profile Educational background and employment experience : - University degree in Finance or Economics.
  • At least four years’ experience in fund audit or asset servicing.
  • Good knowledge of financial products and fund regulations.
  • Outstanding communication skills.Specific knowledge : - Experience of JIRA query management required; knowledge of JIRA query language (JQL) would be desirable.
  • Knowledge of fund reporting requirements under Lux GAAP.
  • IFRS and US GAAP exposure would be a plus.
  • Experience in fund accounting on Multifonds would be an asset.
  • Good knowledge of MS Office applications (mainly PowerPoint and Excel).Language knowledge : - Professional command of English and French.
  • Personal qualities : - Adaptability - Can-do attitude, client-centred mindset.

  • Sense of initiative and willingness to learn.
  • Good analytical skills.
  • Rigorous and organised.
  • Able to manage stress and prioritise.
  • Strong team player but also able to operate efficiently without supervision. Note We will not accept any CVs from agencies.
  • In accordance with the provisions of the Luxembourg law of 23 July 2016 amending the law of 29 March 2013, candidates may be required to provide an extract from their criminal record.

    This document, issued by the authorities, must not be older than three months. Such a document will be requested with the aim of carrying out a character check on candidates, bearing in mind the area of activity of our establishment and, more particularly, the tasks described in the job description.

    Diversity & Inclusion Pictet is an equal opportunity employer and is committed to creating a diverse environment. We respect all individuals and seek their inclusion in the workplace.

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