Regulatory Business Analyst - Customer Journey Expert / Officer (m / f)
ING Luxembourg is looking for a Regulatory Business Analyst / Customer Journey Expert
m / f), who will be working in a Squad part of the Customer Information Management Tribe .
The purpose of this tribe is to keep the bank safe, to meet the regulatory requirements in a
smart and efficient way, with creativity and autonomy.
The Tribe supports the business lines in managing customer’s data and information related
to KYC, acts as center of expertise KYC-FATCA & CRS within the First Line of Defense of ING
Luxembourg and delivers high value quality projects in the field of KYC and AML for ING
You work in a Squad within ING's Agile organization and you work together with other
experts to achieve the Squad's mission.
Together with your squad and Product Owner, your mission is to design, develop and phase
out regulatory related projects, as well as to implement and improve new and existing
processes, within all the commercial segments.
This involved the implementation of the following activities :
manage the stakeholders and develop training support in line with external
Competencies / Behaviour :
other and give feedback to promote continuous improvement & team development.
Fluent in English & French.
Your working environment
ING is one of the world’s leading financial groups. With more than 53,000 employees, ING
provides banking, insurance and asset management services to more than 48 million clients
in 40 countries.
In Luxembourg, our clients are private individuals, small companies and major corporations,
as well as institutions. ING Luxembourg employs nearly 800 people and offers a vast range
of financial services (banking, insurance, leasing and asset management).
ING Luxembourg heads for technology & innovation, developing IT solutions in areas such
as Core Banking, Big Data, Financial Markets, Data Management, Touch Point Architecture
and many more. By using the latest methodologies in software development, our fast
growing team gathers more than 100 enthusiasts people who work for national and
international projects that go beyond traditional banking.