CRM Business Analyst (H / F) - CDI - temps plein
You would be in charge of the analysis of the existing situation in terms of processes and activities and take the project lead on your management solution’s implementation for the area concerned.
The supervision and support of digitalisation initiatives detect the analysis of needs as well as the documentation of processes / functionalities in relation to digital communication between our members & customers and our entities with the aim of facilitating / increasing efficiency exchanges would be part of your missions.
Work with the departments CMV ( Conseils, Mobilité et Voyage ) and ICT to define and execute a strategic plan for a Membership-Management (CRM) solution.
Provide leadership and deliver business requested projects in accordance with all ICT project management requirements.
Suggest / Promote standardisation of procedures to help define Membership-Management (CRM) best practices.
Audit and measure adherence to best practice standards.
Serve as an information resource to the CMV Team.
Be a key liaison between CMV and ICT Community responsible to illustrate business requirements to ICT.
Be willing to adopt advanced configuration know-how of the chosen management platform, including integration applications to automate processes and enhance the solution.
Highly Proficient in all Microsoft Office Software, especially MS Project, Excel, and PowerPoint
Experience working with multi-disciplinary and geographically dispersed teams
Professional verbal and written communication skills with comfort in presenting to all levels of the organization
Knowledge of industry and business principles; Strong understanding of Commercial and Sales processes
Languages : Luxembourgish, German, French and English. Any other language is considered an asset.
Strong written and communication skills in various languages as well as the ability to summarize and transmit information
Knowledge of the company, its products, values, identity target, competitors, and environment.
Ability to Independently develop solutions, that are thorough, practical, and consistent with functional or customer objectives.
Provide technical guidance.
Detailed-oriented, self-reliant, excellent problem solver skills
Effective time management skills through managing simultaneously multiple tasks
Strong customer service / relation skills
Communication skills and team player qualities
Responsibility and ownership, be pro-active
Organisational talent, personal initiative and ability to develop solutions independently
A varied and progressive job in a future-oriented company
An attractive salary package based on your skills and performance
Attractive working conditions (flexible working hours, parking space)