Software Support Specialist (fluent in German) (f/m/d)
Dennemeyer
Howald Luxembourg
il y a 4j

Your area of operations comprises Analyzing and reproducing reported issues, troubleshooting, developing technical solutions and offering workarounds for our intellectual property software.

You will resolve internal and external tickets, including peer support, using mostly email but also phone and remote maintenance tools.

If team spirit and initiative are amongst your most prominent strengths and you feel motivated to develop a long-term career in Intellectual Property in a multicultural work environment, please apply online or via e-

mail at stating clearly the title of the position in the subject.

Your tasks

After a specific, internal training delivered by our colleagues, you will contribute by :

  • 1st and 2nd level support of our software;
  • Tracing and debugging applications;
  • Monitoring and escalating issues to our development;
  • Configure the software;
  • Setup or program custom reports;
  • Create custom scripts using our self-developed scripting language;
  • Perform database configuration and data cleaning via SQL;
  • Assist and coordinate customization projects (evaluation, development and implementation);
  • Teach colleagues and clients with regard to our different software products;
  • Essential

  • Minimum of three years working experience or education in the field of IT;
  • Good knowledge of SQL Server Management Studio and MS SQL, particularly complex queries, user-defined functions, views, stored procedures;
  • Good knowledge of MS Office;
  • Good understanding of Windows server architecture
  • Basic knowledge of network technologies
  • Ability to work both autonomously and with a team
  • Proficient in spoken and written English and German
  • Strong analytical thinking and problem solving skills
  • Service oriented working attitude
  • Excellent communication skills
  • Commitment to a long-term employment
  • Assets

  • Additional language;
  • Experience in the customer relationship field;
  • Knowledge of Visual Studio, KIX, SVN, ComponentOne Report Designer, Web Deployment
  • Intellectual Property knowledge
  • What we offer

  • An adequate remuneration package;
  • Working in an internationally active company;
  • Specific internal training
  • The opportunity to develop a long-term career in the field of Intellectual Property;
  • Relaxed, flexible and welcoming work environment focused on teamwork and productivity
  • Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-

    disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law.

    All employment is decided on the basis of qualifications, merit, and business need.

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