Transfer Agency Implementations Project Manager / Business Analyst
Bertrange, Luxembourg,Luxembourg
il y a 6j

Key Responsibilities

  • Perform oversight activities and act as an SME (Subject Matter Expert) for offshore TA Business Implementations team responsible for delivery of new products for existing clients in Luxembourg and Dublin.
  • Act as a Project Manager / Business Analyst for new client onboardings with a limited level of direct supervision.

  • Develop an understanding of Citi’s EMEA Transfer Agency strategy and Operating Model, in order to ensure that the project is delivered in line with our operating processes and service offering.
  • Identify gaps / risks within current model and work on process improvements.

  • Liaise with Citi Clients to effectively deliver the project in line with Client requirements.
  • Work with Global Change teams in EMEA and APAC to provide support / knowledge and roll out standardised model. Liaise with internal and external technology partners to create an operating environment ready for go live.
  • Ensure creation of project plan, stakeholder management plan, acceptance plan, and central project RAID log. Communicate effectively within the Transfer Agency programme of activity in order to align activities and ensure timely escalation of issues.
  • Coordinate, track and validate the effective transfer of knowledge. Acts as SME to senior stakeholders and / or other team members.
  • Be involved in coaching and training of new recruits

    Development Value :

    You will have the opportunity to be involved with a range of projects from small to significant transformation requests on the Transfer Agency operating model, system set and BAU activities.

    This is an ideal opportunity to grow and develop analysis skills, communication skills and develop a deeper technical understanding of the Clients supported by Transfer Agency globally.

    You will gain significant exposure to the Funds Services leadership team across Operations, Product and Technology.

    Criteria / Qualifications

    Knowledge / Experience :

  • Relevant experience, ideally in Transfer Agency Change / Implementations
  • Experience in a Project Management / Business Analyst role
  • Involvement in Fund launches / conversions / mergers / liquidations is beneficial
  • Skills :

  • Fluent in English
  • Excellent IT skills
  • Proficient knowledge of one or more market standard Transfer Agency platforms is beneficial
  • Analytical and problem-solving skills
  • Qualifications :

  • Bachelor’s / University degree or equivalent experience
  • Preferable : Formal project management training / qualification.
  • Exceptional candidates who do not meet these criteria may be considered for the role provided they have the necessary skills and experience.


  • Proven track record in project delivery.
  • Excellent interpersonal skills particularly in dealing with Clients, internal stakeholders and offshore vendors
  • Excellent organizational and management skills.
  • Ability to work under pressure and prioritise aggressive deadlines.
  • High level of attention to detail
  • Ability to work as part of a global team, managing conflict and openly addressing challenges
  • What we Offer

  • As well as a competitive salary and consideration for a yearly discretionary bonus Citi offer;
  • Award winning pension scheme,
  • Life assurance and
  • Private medical insurance
  • In addition, we offer a competitive maternity, paternity and adoption leave scheme. We pride ourselves on our ability to offer employees a number of lifestyle benefits including;
  • on site restaurant and coffee shops, online shopping and concierge service and subsidised clubs and societies.

    Our Select benefit package offers you the opportunity to customise your benefits according to your own lifestyle preferences and includes corporate discounts, memberships and a range of additional extras.

    Our vast range of diversity networks and on site multi faith room demonstrates Citi’s commitment to growing a diverse workforce.

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